What is Kaseya VSA?
Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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90 Likeliness to Recommend
94 Plan to Renew
1
Since last award
70 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Kaseya VSA?
Pros
- Enables Productivity
- Helps Innovate
- Inspires Innovation
- Respectful
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Patch Management
Process Automation
Remote Control
Discovery
Endpoint Backup
Real User Monitoring
Remote NOC, SOC, Helpdesk Integration
Support for IoT Devices
Anti Malware Signature Detection
Network Management
Mobile Device Management
Vendor Capability Ratings
Breadth of Features
Ease of IT Administration
Business Value Created
Ease of Implementation
Ease of Data Integration
Quality of Features
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Customization
Usability and Intuitiveness
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Kaseya VSA Reviews
Bradley G.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2021
Great product with strong support, but not cheap
Likeliness to Recommend
What differentiates Kaseya VSA from other similar products?
Kaseya VSA combines both a strong RMM product and remote control in one
What is your favorite aspect of this product?
Patch management, both Windows and 3rd party updates
What do you dislike most about this product?
Integration with our CRM has been lacking
What recommendations would you give to someone considering this product?
Take advantage of the demo period to try everything you would want to do with it. Also consider hiring Kaseya or other experts to assist you with the initial rollout to get the best value for your money
Pros
- Trustworthy
- Respectful
- Acts with Integrity
- Reliable
Simone V.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2021
Fantastic product and easy to use!
Likeliness to Recommend
What differentiates Kaseya VSA from other similar products?
Customization and the ability to create custom script to add new features to the solution
What is your favorite aspect of this product?
Agent procedures
What do you dislike most about this product?
Graphic user interface and new feature
What recommendations would you give to someone considering this product?
Courses and planning before implementing the solution
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Monté P.
- Role: Information Technology
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Nov 2021
We love the product but there's a lot in there
Likeliness to Recommend
What differentiates Kaseya VSA from other similar products?
The wealth of different products to add to our business portfolio for our workflows and client needs are enormous.
What is your favorite aspect of this product?
The Cyber Security products are a must
What do you dislike most about this product?
It can be challenging to get a resolution to an issue on a single call basis. You have to start with a trouble ticket and it may take several going back and forths over days to get things resolved.
What recommendations would you give to someone considering this product?
Prepare to make time to get things customized to your workflows.
Pros
- Respectful
- Reliable
- Enables Productivity
- Caring