What is Hootsuite Social Media Management SMB?
Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceHootsuite Social Media Management SMB Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Hootsuite Social Media Management SMB.
87 Likeliness to Recommend
2
Since last award
92 Plan to Renew
4
Since last award
80 Satisfaction of Cost Relative to Value
7
Since last award
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Hootsuite Social Media Management SMB?
Pros
- Security Protects
- Performance Enhancing
- Reliable
- Client Friendly Policies
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Dashboards and Reporting
Visual Analytics
Social Media Channel Integration Inbound
Influencer Identification
Publishing
Competitor Tracking
Collaboration
Sentiment Analysis
Audience Segmentation
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Vendor Support
Usability and Intuitiveness
Also Featured in...
Hootsuite Social Media Management SMB Reviews
Chuck F.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Mar 2022
Great product, easy to use, robust
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
It's ease of use.
What is your favorite aspect of this product?
It's easy, lots of features, all in one. Honestly, you probably can skip training.
What do you dislike most about this product?
The product is costly.
What recommendations would you give to someone considering this product?
Read up on how to use it, and use support as needed.
Pros
- Helps Innovate
- Enables Productivity
- Unique Features
- Efficient Service
Kristina P.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: End User of Application
Submitted Mar 2022
Easy to use
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
Able to manage several social media platforms on one and schedule posts for all at the same time.
What is your favorite aspect of this product?
The ability to schedule posts across multiple social sites at once.
What do you dislike most about this product?
Would like to have alert tones for incoming messages.
What recommendations would you give to someone considering this product?
Definitely utilize the publisher tool as it saves tons of time during the week.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Selena R.
- Role: Human Resources
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2022
Social Media Management for your small business
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
Hootsuite for SMB is a great platform to manage all social media accounts at once and that too without spending your whole day in there. You can have an app like this one in your phone and work while you are on the go. They have packages for all types of businesses and you can get a small one for your small business. The integration and collaboration of all social media platforms at once is incredible.
What is your favorite aspect of this product?
Many think that running a small business is easy, handling their social media is a very easy task, but let me tell you , NO! It takes a lot more effort and dedication than an already built social media network for a brand. You need to put so much effort to make that page stand out among the rest. I handle social media for a small business and I know how much effort and time it takes. I used to spend almost all of my time there till I found Hootsuite for SMB.
What do you dislike most about this product?
Free version is not very much recommended because when you are handling social media you need insights and free version for small businesses isn't that functional when it comes to that! Also, the app for phone usage is also very much limited to a few features.
What recommendations would you give to someone considering this product?
If you just work all by yourself and put too much effort on a small businesses social media platform I would highly recommend you to try out their free version and get a bliss in your life. You can pay if your company can afford and see the tables turn in your favor in no time.
Pros
- Performance Enhancing
- Enables Productivity
- Efficient Service
- Inspires Innovation