What is Hootsuite Social Media Management SMB?
Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
2
Since last award
92 Plan to Renew
4
Since last award
80 Satisfaction of Cost Relative to Value
7
Since last award
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Hootsuite Social Media Management SMB?
Pros
- Security Protects
- Performance Enhancing
- Reliable
- Client Friendly Policies
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Dashboards and Reporting
Visual Analytics
Social Media Channel Integration Inbound
Influencer Identification
Publishing
Competitor Tracking
Collaboration
Sentiment Analysis
Audience Segmentation
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Vendor Support
Usability and Intuitiveness
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Hootsuite Social Media Management SMB Reviews
Gateru K.
- Role: Industry Specific Role
- Industry: Transportation
- Involvement: End User of Application
Submitted Oct 2022
Great Features and Easy To Use
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
Comes powered with effective social media monitoring features and also solves social media management issues.
What is your favorite aspect of this product?
I like that Hootsuite SMB is resourceful and multipurpose It is effortless to understand which is great
What do you dislike most about this product?
Hootsuite SMB has been handling well ever since deployment - zero hates.
What recommendations would you give to someone considering this product?
For seamless social media monitoring, Hootsuite SMB will give you all the features you need.
Pros
- Enables Productivity
- Trustworthy
- Unique Features
- Effective Service
Michelle D.
- Role: Consultant
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Jul 2022
Polk around enough, you'll find what you need.
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
There really is no difference between hootisuite and its competitors. It is well put together and has features that makes creating and monitoring your social media presence very easy.
What is your favorite aspect of this product?
I like that I can see all my boards at a glance and can even connect Canva. You can create and save your designs in Hootsuite. You can even add any previously created designs to Hootsuite and create your own library. I love that they have the Hootsuite Academy as well. They have great resources to help setup or if you run into any issues. Did I mention their twitter account is very responsive. If you can't get a hold of someone in chat or by email - this options is great. They will take a look at what is going on and respond within an hr.
What do you dislike most about this product?
I am constantly having to reconnect my social site to my board. I have no clue why but its frustrating. I also do not like having to use the mobile version to create a carousel post. There is quite an obstacle to get through to get that established especially if you have more than one social media site.
What recommendations would you give to someone considering this product?
have the desktop and the mobile version mirror the same features.
Pros
- Trustworthy
- Respectful
- Reliable
- Performance Enhancing
Tiffany W.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Vendor Management and Renewal
Submitted May 2022
Easy to use and intuitive but lacks customization.
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
The cost and ease of Hootsuite is better than similar products.
What is your favorite aspect of this product?
My favorite aspect of Hootsuite is the ability to have all of your media on one page and be able to set automated posts to specific dates.
What do you dislike most about this product?
Hootsuite limits the amount of accounts and requires substantially more fees the more you add.
What recommendations would you give to someone considering this product?
This is a good and easy to use product if you want to just use it for the basics of social media management.
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Altruistic
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Efficient Service