What is Hootsuite Social Media Management SMB?
Manage social networks, schedule messages, engage your audiences, and measure ROI right from the dashboard.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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87 Likeliness to Recommend
2
Since last award
92 Plan to Renew
4
Since last award
80 Satisfaction of Cost Relative to Value
7
Since last award
Emotional Footprint Overview
+82 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Hootsuite Social Media Management SMB?
Pros
- Security Protects
- Performance Enhancing
- Reliable
- Client Friendly Policies
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Dashboards and Reporting
Visual Analytics
Social Media Channel Integration Inbound
Influencer Identification
Publishing
Competitor Tracking
Collaboration
Sentiment Analysis
Audience Segmentation
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Breadth of Features
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Vendor Support
Usability and Intuitiveness
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Hootsuite Social Media Management SMB Reviews
Sherry W.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Feb 2022
One of my favorites!
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
They are friendly, easy to operate, and fun to use.
What is your favorite aspect of this product?
It fun and easy to use.
What do you dislike most about this product?
Nothing but the price.
What recommendations would you give to someone considering this product?
This is a great product and will help your productivity.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Daniel B.
- Role: C-Level
- Industry: Food and Beverage
- Involvement: Business Leader or Manager
Submitted Dec 2021
Lots of features in comparison to competitors
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
While I did not do an extensive comparison, when I tried an alternate product, I was not as satisfied.
What is your favorite aspect of this product?
Lets me easily schedule a post on Instagram.
What do you dislike most about this product?
I wish that it supported scheduling reels and videos and sometimes images crop weird when they post
What recommendations would you give to someone considering this product?
offers you the flexibility to quickly and easily just grab that piece of content and schedule it to be shared when you want it shared.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Cons
- Less Transparent
Luke H.
- Role: Sales Marketing
- Industry: Electronics
- Involvement: End User of Application
Submitted Dec 2021
Useful product for a niche userbase
Likeliness to Recommend
What differentiates Hootsuite Social Media Management SMB from other similar products?
Geared towards SMB and so is a specialised product.
What is your favorite aspect of this product?
The unique features and great customer service.
What do you dislike most about this product?
Could be difficult to implement for some users unfamiliar with SMM.
What recommendations would you give to someone considering this product?
Research the product and take it slow when learning it. Look at YouTube tutorials to help you and check out the UI.
Pros
- Helps Innovate
- Continually Improving Product
- Client's Interest First
- Friendly Negotiation