What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
92 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Trustworthy
- Respectful
- Fair
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Coaching Notes
Call Ingestion
Dashboards, Analytics and Reporting
LMS Integration
Coaching Records
Collaboration
AI Feedback
AI Simulation Training
Video Practice
Gamification
Custom Scorecard Templates
Vendor Capability Ratings
Breadth of Features
Ease of Implementation
Quality of Features
Ease of Data Integration
Usability and Intuitiveness
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
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Gong Reviews
Jose L.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Oct 2022
Customer flame connection and product sales
Likeliness to Recommend
What differentiates Gong from other similar products?
With good basic knowledge for Gong we had the ability to manage our follow-ups, manage deals, track a whole past history with key accounts, as well as collaborate and win with all parties within the company as well as to contact in front of the customer, improving behavior with respect to call behavior statistics.
What is your favorite aspect of this product?
We have a lot of reach at the level of connections and customer control through tools such as recordings of all calls to our customers and prospects for our sales team to take care of the situation, adjusting and configuring messages, getting feedback for positive reviews and good company appearance, taking into account preparation for next steps and calls with tracking behavioral statistics.
What do you dislike most about this product?
As a method to help us as a company and keep an order of files would be to be able to record for future inconveniences (with customers or any type of user) and save it in a cloud and storage of other platforms import it to gong with just one click for less compilations when uploading a file stored elsewhere as well as improving the transcripts for the fact of not being completely accurate with users or words.
What recommendations would you give to someone considering this product?
With Gong we can say that it is a very suitable program for small and medium companies that need a certain service such as sales organizations or products through calls, it is recommended by the simplicity of tools such as call tracking that acts in terms of knowing where your team is delayed in calls or what blockages occur more frequently and make changes to improve their growth at the level of the subordinate as quality of service.
Pros
- Unique Features
- Inspires Innovation
- Saves Time
- Respectful
Kristin M.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
Easy to use
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong is easily integrated and intuitive to use.
What is your favorite aspect of this product?
Call coaching.
What do you dislike most about this product?
The quality of the audio transcription is highly disappointing.
What recommendations would you give to someone considering this product?
I would suggest that you consult your end users about similar solutions they may have used in the past and their opinions on those as well as Gong.
Pros
- Trustworthy
- Altruistic
- Friendly Negotiation
- Security Protects
Cons
- Commodity Features
Wan N.
- Role: Consultant
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Aug 2022
Great Call Review Software
Likeliness to Recommend
What differentiates Gong from other similar products?
Gong has AI powered insights to tell which part went how and the overall scoring of the calls. It shows key areas of actions needed to be focused on from the calls and the action points to note.
What is your favorite aspect of this product?
My favourite aspect is that I can find calls by the titles and send them forward to clients right from those calls. I can send customisable links to clients for them to review. When they access the calls, I would get a notification about that too.
What do you dislike most about this product?
I was unable to find some recordings of some of the calls, I think those were mostly due to lack of integration with Zoom or Google.
What recommendations would you give to someone considering this product?
For constants, Gong is a fantastic product to view the calls and dissect the recordings by performance.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Caring
