What is Gong?
Gong is a revenue intelligence platform for B2B sales teams. It helps you close more deals by shining the light on your team’s sales conversations. It records, transcribes, and analyzes all sales calls so you can drive sales effectiveness across your entire team.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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89 Likeliness to Recommend
1
Since last award
92 Plan to Renew
1
Since last award
82 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gong?
Pros
- Trustworthy
- Respectful
- Fair
- Effective Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Coaching Notes
Call Ingestion
Dashboards, Analytics and Reporting
LMS Integration
Coaching Records
Collaboration
AI Feedback
AI Simulation Training
Video Practice
Gamification
Custom Scorecard Templates
Vendor Capability Ratings
Breadth of Features
Ease of Implementation
Quality of Features
Ease of Data Integration
Usability and Intuitiveness
Availability and Quality of Training
Ease of IT Administration
Vendor Support
Business Value Created
Product Strategy and Rate of Improvement
Ease of Customization
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Gong Reviews
Kaitlyn G.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2023
Gong Never Disappoints!
Likeliness to Recommend
What differentiates Gong from other similar products?
I have never encountered such a great learning tool in terms of listening to my peers callbacks and implementing takeaways into my talk track.
What is your favorite aspect of this product?
Love the fact that calls are uploaded immediately and you can listen to any SDRs call (on other teams) and use it as a coaching lesson.
What do you dislike most about this product?
We don't really have Gong integrated with our tech stack besides Outreach and Zoom, BUT we don't need to.
What recommendations would you give to someone considering this product?
If you are trying to get SDRs stronger on the phones, Gong is the perfect tool to increase confidence and is a great coachable opportunity.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Todd L.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2023
Can't stand this platform.
Likeliness to Recommend
What differentiates Gong from other similar products?
AI driven analytics. This approach, while innovative, sometimes feels incredbily intrusive.
What is your favorite aspect of this product?
I truly don't like it. Don't have much that's positive to say.
What do you dislike most about this product?
It's ridiculously overwhelming and can be more confusing than helpful. It often feels like the tool is providing too much information, making it challenging to distinguish valuable insights from mere data noise, Our management thinks they're getting value in the insights . The end user sales guys believe it's leading them in the wrong direction.
What recommendations would you give to someone considering this product?
All analytics are not good analytics.
Pros
- Security Protects
- Unique Features
- Trustworthy
- Efficient Service
Cons
- Less Reliable
- Less Performance Enhancing
- Less Productive
JB F.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Sep 2023
Not bad but not where we needed it to be
Likeliness to Recommend
What differentiates Gong from other similar products?
I would not say anything in particular.
What is your favorite aspect of this product?
Nothing at all. I don't have a favorite item to list.
What do you dislike most about this product?
Multiple things but it was just not suited for larger projects. It got a bit sticky when trying to make changes that needed to happen.
What recommendations would you give to someone considering this product?
check out competitive offerings and don't look at just price.
Pros
- Continually Improving Product
- Performance Enhancing
- Effective Service
- Includes Product Enhancements
Cons
- Less Efficient Service