GoCardless Customer Reviews 2024

GoCardless

7.8 /10

What is GoCardless?

GoCardless is the most effective way to collect subscriptions and invoice payments, both domestically and around the world.

Company Details

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Awards & Recognition

GoCardless won the following awards in the Payment Processing category

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7 Top Rated Capabilities

6 Top Rated Features

2023

4 Top Rated Capabilities

7 Top Rated Features

2022

GoCardless Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoCardless.

91 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoCardless?

0% Negative

4% Neutral

96% Positive

Pros

Reliable
Performance Enhancing
Trustworthy
Inspires Innovation

Feature Ratings

Average 88

Recurring Payments

POS Verification

Security

Credit Card Processing

Digital Wallet Integration

Multi Currency

Customer Support

POS Integration

Reporting Analytics

Mobile Payments

Integration With Accounting System

Vendor Capability Ratings

Average 87

Ease of Implementation

Ease of IT Administration

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Ease of Customization

Usability and Intuitiveness

GoCardless Reviews

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Aug 2021

Great subscription / repeat payment capabilities.

Likeliness to Recommend

8 /10

Pros

Continually Improving Product
Reliable
Performance Enhancing
Trustworthy

Cons

Charges for Enhancements

Trevor R B.

Role: C-Level
Industry: Finance
Involvement: Vendor Management and Renewal

Validated Review

Verified Reviewer

Submitted Aug 2021

Brilliant for managing regular payments

Likeliness to Recommend

10 /10

What differentiates GoCardless from other similar products?

We started with Go-Cardless 4 years ago and have not seen any other product that comes close, in terms of integration with our processes

What is your favorite aspect of this product?

The set up and management of regular billing to clients

What do you dislike most about this product?

I have no reservations with this product

What recommendations would you give to someone considering this product?

If you want to receive payments by Direct Debit either as a one off or on a regular basis, nothing else compares. The charges are clear, with no tie in, so just start using it.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Nathan L.

Role: C-Level
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Excellent, makes recurring payments really simple.

Likeliness to Recommend

9 /10

What differentiates GoCardless from other similar products?

For payments to be taken by direct debit means we have direct control over those payments. Customers feel safe with direct debit and trust GoCardless, so we get to reduce the need for payments to be taken manually. With GoCardless, we now never really get overdue invoices. The fees are much lower than standard credit card processing too!

What is your favorite aspect of this product?

It's very easy to use, both for me to manage and for clients to set up their direct debits. I can create a simple link with the correct payment information and clients can set up their direct debits in just a couple of minutes.

What do you dislike most about this product?

The lack of mobile compatibility with the dashboard is a little frustrating. It makes it difficult to check on upcoming payments and payouts from my phone.

What recommendations would you give to someone considering this product?

Try one or two customers out with it if you have recurring payments to take and you'll see how much easier it is than manual payments, and how much cheaper it is than credit card processing!

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

GoCardless

What is GoCardless?

Company Details

Need Assistance?

Awards & Recognition

GoCardless Ratings

91 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love GoCardless?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Recurring Payments The ability to schedule payments at a cadence

POS Verification Support cardholder verification methods for POS transactions

Security Built-in security to protect payment information to prevent fraud and hacking

Credit Card Processing The ability to process credit card payments and receive approval or rejection of funds from the customer's bank

Digital Wallet Integration The ability to process payments from a digital wallet service or another digital payment method

Multi Currency Allows users to process payments in multiple currencies

Customer Support Supports levels 1 and 2 for credit card payment processing. Also supports level 3 credit card processing, which requires additional data for the qualification

POS Integration The ability to integrate with a POS system to allow the processing of credit card or mobile payments in a store setting

Reporting Analytics Reports and analytics created from payment data

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Integration With Accounting System Provide integration with accounting software and ERP systems

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

GoCardless Reviews

Great subscription / repeat payment capabilities.

Likeliness to Recommend

Pros

Cons

Trevor R B.

Brilliant for managing regular payments

Likeliness to Recommend

Pros

Nathan L.

Excellent, makes recurring payments really simple.

Likeliness to Recommend

Pros

Feature Ratings

Recurring Payments

POS Verification

Security

Credit Card Processing

Digital Wallet Integration

Multi Currency

Customer Support

POS Integration

Reporting Analytics

Mobile Payments

Integration With Accounting System

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Business Value Created

Product Strategy and Rate of Improvement

Breadth of Features

Quality of Features

Ease of Customization

Usability and Intuitiveness