GoCardless Logo
GoCardless Logo
GoCardless

GoCardless

Composite Score
8.1 /10
CX Score
8.3 /10
Category
GoCardless
8.1 /10

What is GoCardless?

GoCardless is the most effective way to collect subscriptions and invoice payments, both domestically and around the world.

Company Details


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Awards & Recognition

GoCardless won the following awards in the Payment Processing category

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GoCardless Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoCardless.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

92 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoCardless?

0% Negative
3% Neutral
97% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Inspires Innovation
  • Caring

Feature Ratings

Average 89

Recurring Payments

97

POS Verification

96

Security

94

Credit Card Processing

90

Reporting Analytics

90

Digital Wallet Integration

88

Mobile Payments

88

Multi Currency

88

Customer Support

88

Integration With Accounting System

87

POS Integration

85

Vendor Capability Ratings

Average 86

Ease of IT Administration

92

Ease of Data Integration

91

Ease of Implementation

91

Vendor Support

88

Business Value Created

87

Quality of Features

87

Breadth of Features

86

Availability and Quality of Training

83

Product Strategy and Rate of Improvement

82

Usability and Intuitiveness

82

Ease of Customization

80

GoCardless Reviews

Giana F.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Accessible Payment Plan

Likeliness to Recommend

7 /10

What differentiates GoCardless from other similar products?

GoCardless accepts all the payment systems for satisfactory service delivery

What is your favorite aspect of this product?

GoCardless is more apprehensive in making payments successful

What do you dislike most about this product?

GoCardless is a specialized approach that makes payment efficient and reliable.

What recommendations would you give to someone considering this product?

GoCardless is the accurate form of business payment plan.

Pros

  • Helps Innovate
  • Enables Productivity
  • Effective Service
  • Respectful

Angelica B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Gocardless helps us get paid every time

Likeliness to Recommend

9 /10

What differentiates GoCardless from other similar products?

We were told about this payment software and we wanted to try it in our company and we find it very easy to use and it integrates perfectly with our accounting software. It allows us to collect payments from our customers at all times and without delays, using different payment methods, including mobile payment. It allows us to monitor payments received with the software and create all payment processing in general.

What is your favorite aspect of this product?

It has integrations with accounting and business management software such as Xero and Sage, and many other integrations. This allows us to process invoices and make payment collections in the same system. Allows multi-currency collections from different countries, which helps us to increase our customer base and expand to international customers. It processes different types of payments, either electronic payments, bank transactions, mobile payments and online payments, to provide the customer with a variety of payment options.

What do you dislike most about this product?

The delay in processing payments can be long, and it is annoying, especially for the cash closing, not having the money in the bank accounts, because the system has not yet generated the collection and deposit of the money. The integrations made are very useful and have helped us to complement the software, but it was a long task to achieve the integration and configuration of these softwares together with Gocardless. Although it has a free version, it is not as extensive as the paid version, obviously, but some important functions are not in this version, which forced us to buy the paid plan.

What recommendations would you give to someone considering this product?

It allows electronic payment, online payment, mobile payment and even payment in foreign currencies, for convenience and variety of options for customers. It has the possibility of integration of other accounting, billing and business management software, for better management of the software.

Pros

  • Unique Features
  • Inspires Innovation
  • Respectful
  • Fair

Birika N.

  • Role: Industry Specific Role
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Processing Payments Made Easy

Likeliness to Recommend

10 /10

What differentiates GoCardless from other similar products?

Unlike other payment processers, GoCardless supports both domestic and international money transfers

What is your favorite aspect of this product?

Transaction costs are affordable It is global It is highly secure

What do you dislike most about this product?

Nothing really to dislike about GoCardless

What recommendations would you give to someone considering this product?

For effective, affordable and secure payment processing, I recommend GoCardless. It has everything you will need from a payment processer.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Inspires Innovation

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