GoCardless Logo
GoCardless Logo
GoCardless

GoCardless

7.8 / 10
Category
GoCardless
7.8 / 10

What is GoCardless?

GoCardless is the most effective way to collect subscriptions and invoice payments, both domestically and around the world.

Company Details


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Awards & Recognition

GoCardless won the following awards in the Payment Processing category

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GoCardless Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on GoCardless.

91 Likeliness to Recommend

100 Plan to Renew

91 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love GoCardless?

0% Negative
4% Neutral
96% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Trustworthy
  • Inspires Innovation

Feature Ratings

Average 88

Recurring Payments

95

POS Verification

94

Security

94

Credit Card Processing

92

Digital Wallet Integration

92

Multi Currency

91

Customer Support

89

POS Integration

87

Reporting Analytics

86

Mobile Payments

85

Integration With Accounting System

84

Vendor Capability Ratings

Average 87

Availability and Quality of Training

100

Ease of Data Integration

100

Ease of IT Administration

100

Breadth of Features

96

Ease of Customization

95

Product Strategy and Rate of Improvement

95

Quality of Features

95

Ease of Implementation

90

Vendor Support

90

Usability and Intuitiveness

75

Business Value Created

69

GoCardless Reviews

Oshane H.

  • Role: C-Level
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Great to accept payments from bank accounts

Likeliness to Recommend

10 / 10

What differentiates GoCardless from other similar products?

It allows you to collect payments from your customers from ach, bank accounts.

What is your favorite aspect of this product?

I love that I can give my customers more options with Gocardless such as using their bank to make one time payments or recurring.

What do you dislike most about this product?

If processing times were a little quicker

What recommendations would you give to someone considering this product?

If you handle high-volume transactions that are difficult to accept via credit card and want to accept ACH payments, Gocardless is an excellent choice!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Giana F.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

Accessible Payment Plan

Likeliness to Recommend

7 / 10

What differentiates GoCardless from other similar products?

GoCardless accepts all the payment systems for satisfactory service delivery

What is your favorite aspect of this product?

GoCardless is more apprehensive in making payments successful

What do you dislike most about this product?

GoCardless is a specialized approach that makes payment efficient and reliable.

What recommendations would you give to someone considering this product?

GoCardless is the accurate form of business payment plan.

Pros

  • Helps Innovate
  • Enables Productivity
  • Effective Service
  • Respectful

Angelica B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Gocardless helps us get paid every time

Likeliness to Recommend

9 / 10

What differentiates GoCardless from other similar products?

We were told about this payment software and we wanted to try it in our company and we find it very easy to use and it integrates perfectly with our accounting software. It allows us to collect payments from our customers at all times and without delays, using different payment methods, including mobile payment. It allows us to monitor payments received with the software and create all payment processing in general.

What is your favorite aspect of this product?

It has integrations with accounting and business management software such as Xero and Sage, and many other integrations. This allows us to process invoices and make payment collections in the same system. Allows multi-currency collections from different countries, which helps us to increase our customer base and expand to international customers. It processes different types of payments, either electronic payments, bank transactions, mobile payments and online payments, to provide the customer with a variety of payment options.

What do you dislike most about this product?

The delay in processing payments can be long, and it is annoying, especially for the cash closing, not having the money in the bank accounts, because the system has not yet generated the collection and deposit of the money. The integrations made are very useful and have helped us to complement the software, but it was a long task to achieve the integration and configuration of these softwares together with Gocardless. Although it has a free version, it is not as extensive as the paid version, obviously, but some important functions are not in this version, which forced us to buy the paid plan.

What recommendations would you give to someone considering this product?

It allows electronic payment, online payment, mobile payment and even payment in foreign currencies, for convenience and variety of options for customers. It has the possibility of integration of other accounting, billing and business management software, for better management of the software.

Pros

  • Unique Features
  • Inspires Innovation
  • Respectful
  • Fair