What is GoCardless?
GoCardless is the most effective way to collect subscriptions and invoice payments, both domestically and around the world.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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91 Likeliness to Recommend
100 Plan to Renew
91 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love GoCardless?
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Inspires Innovation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Recurring Payments
POS Verification
Security
Credit Card Processing
Digital Wallet Integration
Multi Currency
Customer Support
POS Integration
Reporting Analytics
Mobile Payments
Integration With Accounting System
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Quality of Features
Ease of Customization
Usability and Intuitiveness
GoCardless Reviews
Lingh F.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2021
the best recurring payment system for businesses
Likeliness to Recommend
What differentiates GoCardless from other similar products?
GoCardless is the best recurring payment system for businesses because it enables them to make recurring payments whenever and wherever they want. Accounting firms, tech startups, and global subscription businesses all process transactions to provide easily accessible values.
What is your favorite aspect of this product?
It's simple to set up and use, accepts payments on time, and reconciles invoices to avoid delays or dissatisfaction from customers or employees. It significantly reduces the amount of time spent on administrative tasks.
What do you dislike most about this product?
We dislike receiving an e-mail informing us that a payment or mandate has been cancelled because it does not specify which client is involved, which must be searched for at the start of the session, which can be time-consuming if the correct signal is not available.
What recommendations would you give to someone considering this product?
I would recommend that anyone considering using GoCardless look into the integrations available through their accounting software. In my opinion, this is where GoCardless truly shines. More accounting software providers are supporting it and developing their own integrations as it grows in popularity
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Mark E.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2021
Great way to take repeat payments
Likeliness to Recommend
What differentiates GoCardless from other similar products?
Getting setup with GoCardless and using the service was a faily easy process. When I looked at banks and other services, the process and cost looked a lot more complicated, which is why I went with GoCardless.
What is your favorite aspect of this product?
Once GoCardless is setup, you can invite your clients to connect, as soon as they do you can then start to set up the payment plans for your clients. You can create bespoke payments as well and standard plan that you can then add more than one client to.
What do you dislike most about this product?
Not a big dislike, but sometimes I would like the transactions to be shown differently from the way GoCardless provides. You have a list of payouts and pending, but it might be nice to have a bank style statement showing all transactions together.
What recommendations would you give to someone considering this product?
If you are not sure if you need to take Direct Debit payments, then this is a good way to start, you have no costs until you make a transaction, and the fees charged are not very high. Having clients on Direct Debit makes taking payments easier for me, and I have fewer clients to remind that they have an outstanding bill to pay.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Caring
Maggie L.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Aug 2021
Excellent integration with Xero
Likeliness to Recommend
What differentiates GoCardless from other similar products?
The integration between GoCardless and Xero is incredible and saves a considerable amount of bookkeeping time. The fees for processing ACH payments are a nice change from the fees related to card payments from other payment processors. Great product for recurring payments.
What is your favorite aspect of this product?
Integration with Xero.
What do you dislike most about this product?
ACH payments are harder to refund than card payments. I think this is more an issue with ACH than anything to do with GoCardless.
What recommendations would you give to someone considering this product?
Give it a try!
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing