What is GoCardless?
GoCardless is the most effective way to collect subscriptions and invoice payments, both domestically and around the world.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceGoCardless Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on GoCardless.
91 Likeliness to Recommend
100 Plan to Renew
91 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love GoCardless?
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Inspires Innovation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Recurring Payments
POS Verification
Security
Credit Card Processing
Digital Wallet Integration
Multi Currency
Customer Support
POS Integration
Reporting Analytics
Mobile Payments
Integration With Accounting System
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Quality of Features
Ease of Customization
Usability and Intuitiveness
GoCardless Reviews
Gavin P.
- Role: C-Level
- Industry: Gaming and Hospitality
- Involvement: Business Leader or Manager
Submitted Aug 2021
Easy to use but not ideal for high value payments
Likeliness to Recommend
What differentiates GoCardless from other similar products?
Go cardless has made direct debit payments a breeze, we have been using their service since the inception of Go cardless. Sure there were others but none (at the time) offered the same easy to administer online interface plus integration into our accounting software (later) for easy reconciliation. The fees and pay as you go plan worked well for our organisation as we scaled up. At the time I was using Natwest for business banking and when I asked my bank manager for a direct debit service, his initial reactions was "what" then let me get back to you, 1 weeks later of BTW you need a minimum 100 direct debits to start.
What is your favorite aspect of this product?
The back end of go cardless is amazing and I think sets it apart from other direct debit providers. Now we also use Stripe for CC processing and it will be interesting to see how things progress as Stripe has started to offer direct debits. 1) Interface - 10/10 2) Integration with zoho books, smooth for the most part. 3) Level of customisation is quiet good in the entry level plans 4) For merchants processing smaller amounts their solution is excellent VFM and reduces the risks associated with card payments yet extremely flexible
What do you dislike most about this product?
As the company has gotten bigger they have increased fees to the point go cardless is only slightly cheaper than processing credit card payments which some customers love because they get points and other freebies from credit card banks. Getting dual signatures for company business accounts which may have 2 or more signatories is a pain (needs manual form completion and posting). There are limits on the maximum amount you can process (GBP 5000) for my industry this is not great but I understand this wont affect others.
What recommendations would you give to someone considering this product?
1) Consider the volume of each transaction, this solution is geared up to smaller amount ideally (not GBP 2000+ and upwards) 2) Make sure the integration with your chosen accounting system exists (to reduce manual entries) 3) Work out if your customer market will be happy signing a direct debit (B2C is easy) B2B is easy too for SME's but gets complicated if you work with PLC's and any mid or larger firms with multiple signatories on their company bank accounts.
Pros
- Trustworthy
- Efficient Service
- Saves Time
- Unique Features
Cons
- Charges for Enhancements
Helen L.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Jul 2021
Enables me to provide Direct Debit Facilities
Likeliness to Recommend
What differentiates GoCardless from other similar products?
As far as I have seen this is the only company that provides a service allowing small businesses and solo traders to provide a DD facility to their clients.
What is your favorite aspect of this product?
It's easy to use and low cost
What do you dislike most about this product?
Happy to see them offer more payment services in the future
What recommendations would you give to someone considering this product?
I believe clients must use a debit card to set this up as opposed to a credit card. just something to be aware of
Pros
- Reliable
- Unique Features
- Performance Enhancing
- Enables Productivity
Jeff L.
- Role: C-Level
- Industry: Technology
- Involvement: Initial Implementation
Submitted Jul 2021
Ideal ACH Offering with Xero Integration
Likeliness to Recommend
What differentiates GoCardless from other similar products?
GoCardless integrations with Xero Accounting Software
What is your favorite aspect of this product?
Xero integration
What do you dislike most about this product?
ACH is limited to $5,000 USD. I wish the limit was higher.
What recommendations would you give to someone considering this product?
If you use Xero, I recommend selecting GoCardless for ACH.
Pros
- Performance Enhancing
- Enables Productivity
- Reliable
- Trustworthy