What is GoCardless?
GoCardless is the most effective way to collect subscriptions and invoice payments, both domestically and around the world.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceGoCardless Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on GoCardless.
91 Likeliness to Recommend
100 Plan to Renew
91 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love GoCardless?
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Inspires Innovation
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Recurring Payments
POS Verification
Security
Credit Card Processing
Digital Wallet Integration
Multi Currency
Customer Support
POS Integration
Reporting Analytics
Mobile Payments
Integration With Accounting System
Vendor Capability Ratings
Ease of Implementation
Ease of IT Administration
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
Quality of Features
Ease of Customization
Usability and Intuitiveness
GoCardless Reviews
David K.
- Role: Consultant
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Jul 2021
Simple but powerful management of client payments
Likeliness to Recommend
What differentiates GoCardless from other similar products?
I believe that GoCardless is fairly unique in its offering, I've certainly not considered any other service. The ease at which it has allowed the set-up of Direct Debits for ongoing and one-off payments has been frictionless and a perfect fit for my business.
What is your favorite aspect of this product?
The simplicity. Clients who sign-up to a subscription often say how quick and easy it was. The easy management and review of clients who have signed-up makes it a very valuable and time saving product.
What do you dislike most about this product?
The limitations of Direct Debits means that if clients change bank details it can be problematic - but that's more down to the Direct Debit service vs any fault with Gocardless - but if they could allow the easy switching to new bank details on plans that would be very helpful.
What recommendations would you give to someone considering this product?
Give it a try! If you have recurring payments, or want a streamlined, reliable, and secure way to receive payments from clients, I can't recommend it enough.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Pete N.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jul 2021
Automates client payments at low cost, with grace
Likeliness to Recommend
What differentiates GoCardless from other similar products?
The ability to easily collect payments from client bank accounts in local currencies, on the due date, without expensive card fees or manual overhead.
What is your favorite aspect of this product?
I love ow GoCardless automatically matches each payment to the relevant invoice in Xero. No reconciliation required. It just quietly and easily completes invoice payments on time every time.
What do you dislike most about this product?
When a customer wants to change which bank account is being used for payments, the process to cancel the existing mandate and create a new one is manual and inelegant, compared with the rest of the product experience.
What recommendations would you give to someone considering this product?
Pair iGoCardless with Wise (formerly TransferWise) to accept payments in USD, CAD, AUD, NZD, EUR and GBP and natively receive each into Wise Borderless accounts with no currency conversion. Also if you use Xero, definitely integrate GoCardless for Xero too. It's auto-magic.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy