What is Front?
Front is a hub for all things customer communication. Front combines the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.
Company Details
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90 Likeliness to Recommend
1
Since last award
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Front?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Intelligent Search
Customer Service Knowledge Management
Contact Center Integration
Analytics and Reporting
Customer Self Service Capabilities
Customer Service Workflow Management
Customer Community Management
Multi Channel Support
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Business Value Created
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Ease of IT Administration
Ease of Customization
Vendor Support
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Front Reviews
JT E.
- Role: Vendor Management
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2022
Fantastic tool for collaboration and communication
Likeliness to Recommend
What differentiates Front from other similar products?
Their CS team and the way the product just works!
What is your favorite aspect of this product?
The ability it gives us to Collaborate as a team is unmatched.
What do you dislike most about this product?
There are always limitations. But we we work around them.
What recommendations would you give to someone considering this product?
Do it! You won’t be disappointed
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Whitney L.
- Role: Finance
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2021
Easier Way to Share Emails
Likeliness to Recommend
What differentiates Front from other similar products?
I really appreciate the ease to share emails with colleagues and that is my main use case of Front. The ability to leave notes in regards to an email without emailing someone directly or sending an email for it to be within the thread; it is really nice when you need to share the information with others and not the main sender of the email. The ability to assign emails to others, especially if you work in a department with other colleagues who might pick up work, you can assign it to someone else to handle or to you directly so no one else handles it as well.
What is your favorite aspect of this product?
The ease of sharing emails with colleagues. A simple @ in the comment section or inviting someone to view the email makes it a lot easier and cleaner to share emails instead of constant forwarding.
What do you dislike most about this product?
I have folders within my Gmail for organizing emails into specific categories, and they are also within Front, but most of the time when I move an email in Gmail to a folder, Front will archive it instead of moving it to the same folder. If I have the ability to move it in Front after I moved in Gmail, the email appears back in my inbox in Gmail.
What recommendations would you give to someone considering this product?
I would recommend for you to at least try it and see for yourself how useful this tool can be for your business.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Amir H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2021
There's not a day where I don't use Front!
Likeliness to Recommend
What differentiates Front from other similar products?
collaboration makes it so easy and seamless
What is your favorite aspect of this product?
Templates, tags, collaboration
What do you dislike most about this product?
There is nothing I dislike about this product
What recommendations would you give to someone considering this product?
Give this product a try!
Pros
- Helps Innovate
- Effective Service
- Saves Time
- Acts with Integrity