Front Logo Award Winner Product Badge
Front Logo Award Winner Product Badge
Front

Front

8.6 /10
Category
Front
8.6 /10

What is Front?

Front is a hub for all things customer communication. Front combines the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.

Company Details


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Awards & Recognition

Front won the following awards in the Customer Service - Midmarket category

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Front Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Front.

90 Likeliness to Recommend

1
Since last award

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Front?

0% Negative
3% Neutral
97% Positive

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Intelligent Search

88

Customer Service Knowledge Management

88

Contact Center Integration

86

Analytics and Reporting

85

Customer Self Service Capabilities

85

Customer Service Workflow Management

85

Customer Community Management

85

Multi Channel Support

82

Mobile Customer Care

78

Vendor Capability Ratings

Average 87

Ease of Implementation

94

Ease of Data Integration

93

Business Value Created

92

Quality of Features

91

Usability and Intuitiveness

87

Availability and Quality of Training

87

Product Strategy and Rate of Improvement

84

Breadth of Features

83

Ease of IT Administration

82

Ease of Customization

81

Vendor Support

77

Front Reviews

Kate B.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Easy to use!

Likeliness to Recommend

10 /10

What differentiates Front from other similar products?

I love the ability to collaborate with teammates in Front for emails and easily tag people.

What is your favorite aspect of this product?

Favorite aspect of this product is that it has a separate application that I can easily access. I also love the archive ability to keep my inbox clean and snooze.

What do you dislike most about this product?

I wish there was an autocorrect with the spelling!

What recommendations would you give to someone considering this product?

Really get a good demonstration of the product so you can gain the most value about what is different or unique about Front vs. Gmail or other email tools because there are a lot of hidden features that you might not see/understand on your own!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kevin H.

  • Role: Operations
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Worthwhile product, a great investment

Likeliness to Recommend

9 /10

What differentiates Front from other similar products?

Client support and constant emphasis on product improvement. Chanel manager and collaborative fearures.

What is your favorite aspect of this product?

Shared inbox and “@“ mentions facilitate teamwork

What do you dislike most about this product?

Nothing I dislike!

What recommendations would you give to someone considering this product?

Front remains the best solution out there for reconceptualizing what email can do!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Max D.

  • Role: Operations
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Great product for growing and established business

Likeliness to Recommend

10 /10

What differentiates Front from other similar products?

Front allows for seamless cross-department communication, easy access to threads, and great user platforms

What is your favorite aspect of this product?

The favorite aspect of Front is the ability to collaborate and problem-solve within a single email thread with the chat feature.

What do you dislike most about this product?

The biggest dislike is difficulty in creating reports for response times.

What recommendations would you give to someone considering this product?

If you’re looking to improve communication and collaboration across departments, Front is a great software to invest in.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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