What is Front?
Front is a hub for all things customer communication. Front combines the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.
Company Details
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90 Likeliness to Recommend
1
Since last award
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Front?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Intelligent Search
Customer Service Knowledge Management
Contact Center Integration
Analytics and Reporting
Customer Self Service Capabilities
Customer Service Workflow Management
Customer Community Management
Multi Channel Support
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Business Value Created
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Ease of IT Administration
Ease of Customization
Vendor Support
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Front Reviews
Jeff M.
- Role: C-Level
- Industry: Manufacturing
- Involvement: IT Leader or Manager
Submitted Sep 2021
Saves us a lot of wasted time!
Likeliness to Recommend
What differentiates Front from other similar products?
There are thousands of email platforms out there, and Front was finally the email app that just simply worked for our company and employees. Literally the easy tagging feature alone (able to @ tag others to discuss an email chain without emailing them) is worth the price of Front. Our employees are able to discuss matters in a chat format inside of email chains without having to constantly email back and forth - saving a lot of time, resources, and hassle. Instead of 30 back-and-forth emails in a single thread, we're about to communicate everything quickly all in one spot without having to scroll forever.
What is your favorite aspect of this product?
Front's simplistic abilities, like internal chat amongst email threads and it's intuitive search feature, makes the entire experience hassle free for our employees. Inbox structure has the same features as GMail, and the ability to assign conversations to employees makes it helpful for simple tasking. Even the pre-populated "template" feature is really nice for employees to use when sending out a common email (saving a lot of time to copy/paste or re-type it). The hash-tagging is nice as well, too, when we're trying to find an email with a particular topic.
What do you dislike most about this product?
There are some features that GMail (and similiar) platforms offer for better customization of the overall UI (user interface) in which Front does not offer. However, that became nominal to us once we familiarized ourselves with Front's standard workflow.
What recommendations would you give to someone considering this product?
I would recommend to try Front at least for 60 days in your company to see how your employees take to it. We did the same, and we never looked back. Once everyone was familiar with the UI (which isn't that complex), it became old hat to use the platform daily.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Effective Service