What is Front?
Front is a hub for all things customer communication. Front combines the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.
Company Details
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90 Likeliness to Recommend
1
Since last award
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Front?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Intelligent Search
Customer Service Knowledge Management
Contact Center Integration
Analytics and Reporting
Customer Self Service Capabilities
Customer Service Workflow Management
Customer Community Management
Multi Channel Support
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Business Value Created
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Ease of IT Administration
Ease of Customization
Vendor Support
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Front Reviews
Stella H.
- Role: Sales Marketing
- Industry: Not for Profit
- Involvement: Business Leader or Manager
Submitted Dec 2021
Fabulous, completely opened my eyes to a new way
Likeliness to Recommend
What differentiates Front from other similar products?
The ability to work in a seamless way with counterparts and the intuitive nature of the product
What is your favorite aspect of this product?
So easy to pick up and leverage to genuinely feel the benefit of the tool as opposed to "shoe horning" it into ways of working.
What do you dislike most about this product?
I haven't quite fathomed out some of the customisation as yet which will take it to a whole new level.
What recommendations would you give to someone considering this product?
Go for it 100% and wipe the slate clean in terms of what has gone before. Embrace it wholeheartedly and it will most definitely pay dividends
Pros
- Performance Enhancing
- Enables Productivity
- Helps Innovate
- Reliable
Mohammad Aslam W.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Dec 2021
Total bang for buck!
Likeliness to Recommend
What differentiates Front from other similar products?
Its integration capabilities, data security and ease of use makes it one of the best softwares in its segment.
What is your favorite aspect of this product?
That we are able to tag people in conversations and let them know what needs to happen or the action required...saves a lot of time.
What do you dislike most about this product?
There is not much to dislike...but sometimes the saved snippets(the templates) data gets erased or reset for some reason but it happens rarely.So, overall, a wonderful experience for me.
What recommendations would you give to someone considering this product?
Would totally recommend it for the value and features it provides...including customer and interaction management tools.
Pros
- Efficient Service
- Helps Innovate
- Continually Improving Product
- Reliable
Jason M.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2021
Joint collaboration for problem solving!
Likeliness to Recommend
What differentiates Front from other similar products?
The organization decided to run Front to alleviate the workload process in the support area, allowing us to communicate directly via email with my clients, organize mailings and distribute problems. Front has given us the versatility we had always wanted.
What is your favorite aspect of this product?
The number one advantage of Front is that it allows me to involve multiple people in a single support process quickly and easily. It helps me to visualize who is working and who is not, as well as find a solution to the mailbox and then send it in masses to my clients. It is straightforward to set up; there are no customization problems.
What do you dislike most about this product?
It is an expensive program; for an organization with few users, it is not feasible to make such a high investment. The reports are sometimes inconclusive in terms of data.
What recommendations would you give to someone considering this product?
I recommend Front to all my friends and colleagues looking to manage email communication with their clients and work processes on a team level. It helps in essential aspects such as communication and attention to tasks. It will serve you with many alternatives.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing