What is Front?
Front is a hub for all things customer communication. Front combines the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.
Company Details
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93 Likeliness to Recommend
3
Since last award
100 Plan to Renew
93 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Front?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Reporting and Analytics
Account Health Tracking
Centralized Note Taking
Onboarding Portal
CRM Integration
Onboarding Workflow Management
Customer Scorecards
Onboarding Collateral Management
Surveys and Polling
Vendor Capability Ratings
Ease of Data Integration
Product Strategy and Rate of Improvement
Quality of Features
Ease of IT Administration
Vendor Support
Availability and Quality of Training
Breadth of Features
Business Value Created
Usability and Intuitiveness
Ease of Customization
Ease of Implementation
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Front Reviews
Natasha P.
- Role: C-Level
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Apr 2024
We love front. It works so well for our business!
Likeliness to Recommend
What differentiates Front from other similar products?
I don’t know of any other software that lets you manage multiple inboxes so seamlessly
What is your favorite aspect of this product?
Internally shared comments
What do you dislike most about this product?
Some of the new features are very entry level
What recommendations would you give to someone considering this product?
Don’t hesitate!
Pros
- Performance Enhancing
- Enables Productivity
- Respectful
- Reliable
Cons
- Wastes Time
- Less Effective Service
- Less Generous
Abhik K.
- Role: Sales Marketing
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Apr 2024
Easy, Sophisticated, and fun to use!
Likeliness to Recommend
What differentiates Front from other similar products?
Front is just so easy to use and likeable. Everything about is so simple yet elegant
What is your favorite aspect of this product?
Front helped me manage a lot of work in a very easy manner. It is always so organised
What do you dislike most about this product?
I would not say that I dislike it but, it can be a little more smooth. But it’s certainly not a deal breaker.
What recommendations would you give to someone considering this product?
I would say,”Go for it!”
Pros
- Performance Enhancing
- Trustworthy
- Saves Time
- Respectful
Zuleirys S.
- Role: Industry Specific Role
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2024
Amazing software that makes collaboration easier!
Likeliness to Recommend
What differentiates Front from other similar products?
It makes collaboration so much easier and efficient compared to other softwares and it continues to get better as time passes.
What is your favorite aspect of this product?
When you can tag other team members on an email chain and collaborate instead of having to forward and have like 10 different email chains to send just one email!
What do you dislike most about this product?
The calendar, it needs to be better.
What recommendations would you give to someone considering this product?
It’s going to make your job much easier and faster!
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity