What is Front?
Front is a hub for all things customer communication. Front combines the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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94 Likeliness to Recommend
4
Since last award
100 Plan to Renew
91 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Front?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Reporting and Analytics
Centralized Note Taking
Account Health Tracking
CRM Integration
Onboarding Workflow Management
Onboarding Portal
Onboarding Collateral Management
Customer Scorecards
Surveys and Polling
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Ease of IT Administration
Vendor Support
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Front Reviews
Zuleirys S.
- Role: Industry Specific Role
- Industry: Finance
- Involvement: End User of Application
Submitted Apr 2024
Amazing software that makes collaboration easier!
Likeliness to Recommend
What differentiates Front from other similar products?
It makes collaboration so much easier and efficient compared to other softwares and it continues to get better as time passes.
What is your favorite aspect of this product?
When you can tag other team members on an email chain and collaborate instead of having to forward and have like 10 different email chains to send just one email!
What do you dislike most about this product?
The calendar, it needs to be better.
What recommendations would you give to someone considering this product?
It’s going to make your job much easier and faster!
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cody L.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
Don't get lost in your inbox
Likeliness to Recommend
What differentiates Front from other similar products?
Front keeps your inbox simplified and only keeps the folks who need to be seeing messages seeing them. I love the ability to tag someone instead of having to forward an email to them, and the pick up and drop editing features make it easy for a manager to assist an end-user.
What is your favorite aspect of this product?
My favorite aspect is the ability to tag teammates without having to forward them an email and make it confusing with email threads. It's so nice to be able to edit emails and collaborate seamlessly.
What do you dislike most about this product?
It was a bit hard to get used to at first, I definitely needed a power user to give me the ropes, but now that its set up I don't have any other issues.
What recommendations would you give to someone considering this product?
I would highly recommend Front, as it has practical applicability across the business! I use it for sales currently, and I would say it has a high level of correlation with CS.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Petar'Barnes T.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Dec 2023
It has great Efficiency and Organization ability.
Likeliness to Recommend
What differentiates Front from other similar products?
Front places a distinct emphasis on enabling collaborative efforts, with features like shared inboxes and commenting, setting it apart from more individual-centric communication tools.
What is your favorite aspect of this product?
It has the great ability to manage multiple communication channels from a single interface boosts productivity and ensures better organization of conversations.
What do you dislike most about this product?
While Front offers valuable functionalities, the pricing tiers could be prohibitive for smaller teams or startups on a tight budget.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing