What is Front?
Front is a hub for all things customer communication. Front combines the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.
Company Details
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94 Likeliness to Recommend
4
Since last award
100 Plan to Renew
90 Satisfaction of Cost Relative to Value
5
Since last award
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Front?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Reporting and Analytics
Centralized Note Taking
Account Health Tracking
CRM Integration
Onboarding Portal
Customer Scorecards
Onboarding Workflow Management
Onboarding Collateral Management
Surveys and Polling
Vendor Capability Ratings
Business Value Created
Quality of Features
Ease of Implementation
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of IT Administration
Ease of Customization
Vendor Support
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Front Reviews
Petar'Barnes T.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Dec 2023
It has great Efficiency and Organization ability.
Likeliness to Recommend
What differentiates Front from other similar products?
Front places a distinct emphasis on enabling collaborative efforts, with features like shared inboxes and commenting, setting it apart from more individual-centric communication tools.
What is your favorite aspect of this product?
It has the great ability to manage multiple communication channels from a single interface boosts productivity and ensures better organization of conversations.
What do you dislike most about this product?
While Front offers valuable functionalities, the pricing tiers could be prohibitive for smaller teams or startups on a tight budget.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Dmytro V.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2023
Simple and well-managed customer communication
Likeliness to Recommend
What differentiates Front from other similar products?
With Front, we were able to improve the proactivity and effectiveness of our email communication. Compared to other email clients, Front's inbox organization and task management features are superior.
What is your favorite aspect of this product?
Front's modern, email client-inspired user interface makes it easy to learn and use, and makes it stand out as a customer communication hub that prioritizes speed, security and accuracy in its interactions with consumers. Notes, a workflow, a tagging system, internal discussions, email reminders and more are just some of the features it offers. It allows me to pay more attention to my inbox because I can send and receive large attachments and encrypted data that has been verified as secure.
What do you dislike most about this product?
If they could fix the lack of fast and efficient customer service, we would have a fully functional software.
What recommendations would you give to someone considering this product?
We have been using Front for over a year now, and it has helped me respond more quickly to customers by eliminating manual procedures across all platforms, and the in-depth analytics have made it easier to increase the efficiency of the team and the quality of our connections with them. Organizations can improve their communication with the help of Front.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Anonno I.
- Role: Vendor Management
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2023
Extremely user-friendly, and easy reporting!
Likeliness to Recommend
What differentiates Front from other similar products?
User-friendly aspect. The mobile ap is also very intuitive.
What is your favorite aspect of this product?
I love how you can discuss client inquiries (via email) within the chat feature with your peers / counterparts and allow individuals to create drafts to decide which is the best response for the client situation.
What do you dislike most about this product?
I don't have too many things I dislike
What recommendations would you give to someone considering this product?
Allow the ability to create rules within the inbox easier.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity