Front

What differentiates Front from other similar products?

Besides offering best customer success features, Front also doubles up as a great customer service solution

What is your favorite aspect of this product?

I like the many customer service features following up and ensuring customer success is easy

What do you dislike most about this product?

No any serious hurdle for using Front

What recommendations would you give to someone considering this product?

I recommend Front as it combines great customer service features and customer success to ensure a great customer experience

What differentiates Front from other similar products?

Front promotes more dependable internal and external team communication. We utilize the feedback system to react to customer emails and give information relating to customer emails. I also utilize the sticker method to keep myself organized on an individual basis. Our objective is to keep track of the customer's degree of communication and response times. When I'm not in the office, my coworkers can read my emails and respond without issue. I can also share information with them more quickly, and we can have email chats to go over things together.

What is your favorite aspect of this product?

I like having easy-to-use input panels and the ability to collaborate with my team members on emails before sending or replying to them. By far the most powerful feature is the comment function. It makes it simple to discuss and assess your peers' work and includes wonderful options such as sharing, coversations, or internal conversations in an email, snooze, or scheduling a delivery time. It has sped up our work; we have a huge group of workers divided into different teams, and Front App allows you to share with only your team, a coworker, or the entire firm.

What do you dislike most about this product?

Sometimes it goes down and can come back up a little slowly, but quickly. Other times it says something like "internet is offline" and takes some time to come back up. I don't like it when Gmail onboarding process fails and the search functionality is subpar. I just need to be able to perform certain actions, such as viewing all of my computer contacts, managing files on certain Google folders, accessing my Google Tasks list, and embedding movies into emails. electronic.

What recommendations would you give to someone considering this product?

Email inboxes, useful analytics monitoring, and automatic labeling of client contact are all features of Front. It is simple to use and the personnel is kind. Don't think of Front as simply another email program; it can help you organize your work and emails to be more productive and to make your day-to-day tasks simpler. Get to know all of Front's features and functions, and make use of them.

What differentiates Front from other similar products?

Because our team frequently collaborates with remote engineers and designers, effective communication is critical. We've tried and utilized every major Ticket & Helpdesk system in the past, but Front is the greatest match for our needs. I like this way since it allows us to designate who will handle an email, leave notes, and tag each other for status updates and remarks before sending our answer.

What is your favorite aspect of this product?

I was really happy with Front's ability to manage group distribution email. We were able to tag who handles group email, create status notes, and plan how to reply to an email when different people maintained group email. It is simple to use, the platform is clean, and it offers a wide range of features. Working on a client request with many team members is wonderful, especially when you can talk to individual team members and draft together.

What do you dislike most about this product?

Our IT administrator may have set it up, but I was unable to delete the emails from the group distribution email. I also had some trouble loading my email signature, but I figured it out.

What recommendations would you give to someone considering this product?

Front is the greatest alternative for managing your company's inboxes with various team members. Request a demo from the seller and ask plenty of questions to see how this software will best meet the demands of your firm.