What is Front?
Front is a hub for all things customer communication. Front combines the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.
Company Details
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90 Likeliness to Recommend
1
Since last award
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Front?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Intelligent Search
Customer Service Knowledge Management
Contact Center Integration
Analytics and Reporting
Customer Self Service Capabilities
Customer Service Workflow Management
Customer Community Management
Multi Channel Support
Mobile Customer Care
Vendor Capability Ratings
Business Value Created
Quality of Features
Availability and Quality of Training
Ease of Data Integration
Breadth of Features
Ease of IT Administration
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Implementation
Vendor Support
Ease of Customization
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Front Reviews
Liz P.
- Role: Human Resources
- Industry: Transportation
- Involvement: End User of Application
Submitted Apr 2024
Streamlines internal communication!
Likeliness to Recommend
What differentiates Front from other similar products?
The ability to tag teammates onto threads without forwarding or giving external visibility to internal dialogue is so cool and so critical when we need to loop in other employees for a task.
What is your favorite aspect of this product?
The tag feature is truly the best thing, as opposed to outlook where it is simply a matter of @ and forwarding. That creates a lot of work to add someone to an exisitng conversation.
What do you dislike most about this product?
The calendar function within the mobile app.
What recommendations would you give to someone considering this product?
Especially post covid, when so much of the workforce is not in a setting together- Front delivers. To loop someone in on an email thread and have them see everything, be caught up, and ready to join the conversation quickly is key. Having multiple mailboxes set up to avoid congestion to teams that don't need certain threads-- and having the ability to set up a text phone number within the Front interface for our transportation partners. That always ensures a quick response.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Cons
- Less Efficient Service
Kevin A.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2024
It has perfect Unified Communication Platform.
Likeliness to Recommend
What differentiates Front from other similar products?
Front distinguishes itself with its strong focus on collaboration and teamwork. Unlike traditional email clients, Front provides robust collaboration features such as shared inboxes, internal comments, and task assignments, fostering a collaborative work environment and improving team productivity. Real
What is your favorite aspect of this product?
One of Front's primary advantages is its ability to centralize all communication channels into a single platform. By consolidating emails, messages, and notifications from various sources, Front enables teams to stay organized, collaborate effectively, and manage customer interactions more efficiently.
What do you dislike most about this product?
While Front offers a user-friendly interface, mastering its full range of features and functionalities may require some time and training. New users may encounter a learning curve when navigating the platform's advanced features such as shared inboxes, automation rules, and integrations, potentially impacting initial adoption and efficiency.
What recommendations would you give to someone considering this product?
Front emerges as a powerful communication platform that redefines team collaboration and enhances productivity in the modern workplace. With its shared inbox, integration hub, and collaborative workflows, Front enables teams to streamline communication, centralize interactions, and work more efficiently together
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Brad T.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted Mar 2024
Front allows fluid communication with our teams
Likeliness to Recommend
What differentiates Front from other similar products?
I really like how Front handles client responses and the ability to create templates; It really speeds up our work.
What is your favorite aspect of this product?
I appreciate how everyone in a group can see who responded and who still needs to respond via email. We were really worried about lost emails and unhappy customers before we started using Front. We thank Front for resolving all these difficulties.
What do you dislike most about this product?
The most likely problem is that from time to time the interface freezes or an out of memory message appears that requires a software restart.
What recommendations would you give to someone considering this product?
I am not sure what specific issues Front is addressing right now, but I do know that all workflows require continuous updates. However, emails explaining the basics of Front are something I find really useful.
Pros
- Continually Improving Product
- Efficient Service
- Security Protects
- Helps Innovate
