What is Front?
Front is a hub for all things customer communication. Front combines the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.
Company Details
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90 Likeliness to Recommend
1
Since last award
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Front?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Intelligent Search
Customer Service Knowledge Management
Contact Center Integration
Analytics and Reporting
Customer Self Service Capabilities
Customer Service Workflow Management
Customer Community Management
Multi Channel Support
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Business Value Created
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Ease of IT Administration
Ease of Customization
Vendor Support
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Front Reviews
Cody L.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2024
Don't get lost in your inbox
Likeliness to Recommend
What differentiates Front from other similar products?
Front keeps your inbox simplified and only keeps the folks who need to be seeing messages seeing them. I love the ability to tag someone instead of having to forward an email to them, and the pick up and drop editing features make it easy for a manager to assist an end-user.
What is your favorite aspect of this product?
My favorite aspect is the ability to tag teammates without having to forward them an email and make it confusing with email threads. It's so nice to be able to edit emails and collaborate seamlessly.
What do you dislike most about this product?
It was a bit hard to get used to at first, I definitely needed a power user to give me the ropes, but now that its set up I don't have any other issues.
What recommendations would you give to someone considering this product?
I would highly recommend Front, as it has practical applicability across the business! I use it for sales currently, and I would say it has a high level of correlation with CS.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Nathalie G.
- Role: Information Technology
- Industry: Transportation
- Involvement: IT Leader or Manager
Submitted Oct 2023
Best email handler in the world. Perfect for teams
Likeliness to Recommend
What differentiates Front from other similar products?
Almost every month they are delivering new features. It is really easy to use, even create rules, inboxes and tags are so friendly that almost everyone can do it.
What is your favorite aspect of this product?
Their speed it's really good even superior to others emails handlers
What do you dislike most about this product?
The price may be a little bit high when we have a lot of licenses.
What recommendations would you give to someone considering this product?
If you can afford it it's a really good option. Especially for shared emails.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Maria J.
- Role: Operations
- Industry: Entertainment
- Involvement: Business Leader or Manager
Submitted Apr 2023
The front is a very useful tool.
Likeliness to Recommend
What differentiates Front from other similar products?
My user experience tells me that Front is unquestionably a very helpful instrument. I can process claims and emails using this software, and I can tag my colleagues so they can see my professional accomplishments. It saves so much time that I appreciate that it handles message templates. It is the ideal fusion of Gmail and Messenger!
What is your favorite aspect of this product?
The front does precisely what it promises to do for you; it enables my team to maintain a personable approach with our clients rather than subjecting them to a faceless ticketing platform experience, as would have been the case had we chosen a platform like Zendesk, for instance. The front is simple and intuitive to use, which increases the efficiency of allocating emails within the team and gives everyone a good feeling of visibility. The analytics function in Front is also a major plus because it allows us to dig deeper into the workload we handle each month and makes it easier for us to spot trends with specific clients or areas.
What do you dislike most about this product?
It’s challenging because up until now, Front has provided us with nothing but excellent service. I wouldn’t call this a dislike, but it would be wonderful if analytics could be improved in the future to better reflect what I want to monitor. So it would be fantastic if the analytics tools had more flexibility.
What recommendations would you give to someone considering this product?
If you are part of a team and require access to an inbox, this is a fantastic platform to use. Particularly helpful is the function that enables users to send emails to themselves. I also like how you can tag emails, use the function, and know when the recipient has received your email.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
Cons
- Vendor Friendly Policies
