What is Front?
Front is a hub for all things customer communication. Front combines the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.
Company Details
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94 Likeliness to Recommend
4
Since last award
100 Plan to Renew
91 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Front?
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Reporting and Analytics
Centralized Note Taking
Account Health Tracking
CRM Integration
Onboarding Workflow Management
Onboarding Portal
Onboarding Collateral Management
Customer Scorecards
Surveys and Polling
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Quality of Features
Ease of Data Integration
Usability and Intuitiveness
Breadth of Features
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Ease of IT Administration
Vendor Support
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Front Reviews
Mason Y.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2024
Great product for Team Collaboration!
Likeliness to Recommend
What differentiates Front from other similar products?
The chat/mention feature, integration with Salesforce, aggrigation of team emails.
What is your favorite aspect of this product?
Chat/mention feature
What do you dislike most about this product?
Nothing comes to mind
What recommendations would you give to someone considering this product?
Use for team collaboration
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Stephanie C S.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2024
Fantastic collaboration tool!
Likeliness to Recommend
What differentiates Front from other similar products?
The ease at which you can connect and collaborate with peers behind the scenes on client queries.
What is your favorite aspect of this product?
I love how easy Front makes it to connect and collaborate with peers on client projects within the software. Need input from a SME on a client query? All you have to do is @mention them in Front. Need to be reminded of an email thread in a few days but don't want it sitting in your inbox? Simply snooze it and set the date/time you want to be reminded of it. Front also allows you to create elaborate templates which make sending out important communications quickly and easily.
What do you dislike most about this product?
There's nothing I dislike about Front.
What recommendations would you give to someone considering this product?
If you need an email tool with powerful behind the scenes collaboration capabilities then Front is the software for you!
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Tim B.
- Role: Consultant
- Industry: Other
- Involvement: End User of Application
Submitted Apr 2024
Easy to use for team collaboration
Likeliness to Recommend
What differentiates Front from other similar products?
The conversation features and the separate inboxes are very useful.
What is your favorite aspect of this product?
Ease of use, speed, user-friendly.
What do you dislike most about this product?
I don't really have anything I don't like.
What recommendations would you give to someone considering this product?
I would recommend this product for an environment where different teams still require easy collaboration and communication.
Pros
- Reliable
- Respectful
- Continually Improving Product
- Performance Enhancing