What is Front?
Front is a hub for all things customer communication. Front combines the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceFront Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Front.
90 Likeliness to Recommend
1
Since last award
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Front?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Intelligent Search
Customer Service Knowledge Management
Contact Center Integration
Analytics and Reporting
Customer Self Service Capabilities
Customer Service Workflow Management
Customer Community Management
Multi Channel Support
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Business Value Created
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Ease of IT Administration
Ease of Customization
Vendor Support
Also Featured in...
Front Reviews
Cody D.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Aug 2022
It works well and is easy to implement.
Likeliness to Recommend
What differentiates Front from other similar products?
Front is ideal for improving team visibility. It makes it very simple to maintain team efficiency and monitor who is doing what in order to prevent having two individuals working on the same item at the same time. We can easily talk with colleagues about a client, tag a manager, and tell them about previous interactions with a client. Our secretary can break up email assignments, we can check up past history with a customer, and delegates make it so much simpler to ensure nothing falls between the cracks, postponing our emails to a certain time allows us to set up our inboxes throughout the day.
What is your favorite aspect of this product?
I like how Front makes it simple for my staff to communicate on emails. Rules and categories are a terrific feature; I enjoy seeing my inbox empty, and Front helps me do so on a frequent basis. Front allows you to sync your Asana, Google Calendar, and sift through your emails, as well as share drafts with peers to edit together and even speak over emails. The tagging mechanism is beneficial, and preset replies work nicely. The option to snooze emails is also quite helpful. We explored several alternative platforms, but Front made it simple for our staff to work together.
What do you dislike most about this product?
There are some faults in the front, but I hope they are being addressed. The inability to have more than one manager complicates matters, and it would be ideal if we could have a corporate chat window up at all times. Front would benefit from Google calendar alerts, as well as the option to make a Google calendar appointment straight from email. I dislike the fact that I can't seem to do a bulk action or that I haven't worked out how to do so yet. There are so many alternatives that it might be overwhelming and difficult to choose. The update is occasionally sluggish.
What recommendations would you give to someone considering this product?
If you're considering adopting Front, my honest advice is to consider what you're already using: how many different apps are you using when you could locate them all in one place? Get expert-level training for as many members of your organization as feasible. The most difficult obstacle is learning how to utilize Front successfully. To be honest, I didn't even read my front-end inbox at first; I liked Gmail since it was what I was most comfortable with and worked the best for me, but as I had some front-end training, I saw its merits.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Hannah H.
- Role: Sales Marketing
- Industry: Retail
- Involvement: End User of Application
Submitted Jun 2022
excellent program.
Likeliness to Recommend
What differentiates Front from other similar products?
Front differs from other programs due to its Layout, features, support, sales process, pricing.
What is your favorite aspect of this product?
There is no need for me to start a new dialogue with my team because of the comments on the emails and the ease with which I can add things to the emails
What do you dislike most about this product?
There should be a filter that shows just unread messages, not only those that are pending, so I don't get the impression that I have a large backlog of unanswered emails.
What recommendations would you give to someone considering this product?
If you're running a small company, Front is a cloud-based collaboration solution you can use to give customized service to your customers at any size. Managing numerous processes is made easier with the front, which is the greatest tool available.
Pros
- Reliable
- Unique Features
- Efficient Service
- Effective Service
Harold G.
- Role: Industry Specific Role
- Industry: Finance
- Involvement: End User of Application
Submitted Jun 2022
My Experience With Front
Likeliness to Recommend
What differentiates Front from other similar products?
When it comes to handling customer service, Front offers best features. It's affordable and highly affordable
What is your favorite aspect of this product?
I like that Front is easily scalable It's cost effective yet offers best features I like that using Front is easy
What do you dislike most about this product?
No single issue using Front. It's powerful and seamless to use
What recommendations would you give to someone considering this product?
I recommend Front for customer service as it's affordable and effective. It makes customer service management seamless
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Unique Features
