Front Logo Award Winner Product Badge
Front Logo Award Winner Product Badge
Front

Front

8.6 / 10
Category
Front
8.6 / 10

What is Front?

Front is a hub for all things customer communication. Front combines the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.

Company Details


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Awards & Recognition

Front won the following awards in the Customer Service - Midmarket category

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Front Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Front.

89 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Front?

0% Negative
3% Neutral
97% Positive

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Customer Service Knowledge Management

90

Contact Center Integration

88

Intelligent Search

88

Analytics and Reporting

87

Customer Self Service Capabilities

86

Customer Service Workflow Management

84

Customer Community Management

84

Multi Channel Support

81

Mobile Customer Care

78

Vendor Capability Ratings

Average 86

Business Value Created

100

Ease of Customization

100

Ease of Implementation

100

Quality of Features

100

Availability and Quality of Training

98

Ease of Data Integration

98

Breadth of Features

97

Ease of IT Administration

97

Product Strategy and Rate of Improvement

97

Usability and Intuitiveness

97

Vendor Support

95

Front Reviews

Helen M.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Unmatched application with effective programs.

Likeliness to Recommend

9 / 10

What differentiates Front from other similar products?

We can avoid sending superfluous emails and communicate quickly and easily, which is especially crucial now that we work remotely. We have seen the advantages of greater efficiency and effectiveness. The ability to designate emails as tasks, for example, guarantees that we don't forget to respond to an email or that the email reaches the appropriate team member. Their quick customer service allows me to save replies and swiftly make changes. It is essential for managing a big number of emails in shared mailboxes.

What is your favorite aspect of this product?

It's crucial to be able to cooperate internally across emails. I also like the internal conversation structure, which is comparable to social media in that you can use emojis and other emoticons, but also more robust because there are other elements that assist make communication obvious. It also saves us time from having to forward emails one by one. It has a plethora of excellent features such as the ability to share, discuss, assign, snooze, and resurface several concerns to generate zero inbox chances. The ease of use of this instrument is attracting an increasing number of users.

What do you dislike most about this product?

I had some issues at first, but after some time, I learned that it is an easy to use and simple application; I have no issues with its features, and they continue to improve and add new simple features. I don't utilize all of the functions, but knowing they're there in case I need them is comforting.

What recommendations would you give to someone considering this product?

I believe Front is a must if you only use Outlook and have a team of more than three people because it is a very well developed program, I am satisfied with its high-quality support, and I am happy to recommend this tool to other businesses that are looking for a productive way to forge lasting relationships with clients.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Daniel B.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

Aplicación innovadora fácil de implementar.

Likeliness to Recommend

9 / 10

What differentiates Front from other similar products?

It is essential for managing many emails in shared mailboxes. I like how straightforward your email tracking ticket is. With a reaction, the instruments serve their goal, and I can assure you that the instruments are firmly reinforced with the notion of having solid support. Customer Service, Email Front is also used for all real-time customer communication because it is directly linked with Twilio and allows us to text clients on a daily basis.

What is your favorite aspect of this product?

This is a great place to exchange emails. It also saves time by not having to forward emails one by one. It has a plethora of excellent features that allow you to share, discuss, assign, snooze, and resurface numerous concerns to generate zero inbox possibilities. The ease of use of this technology is attracting an increasing number of consumers. It allows us to use this tool with a variety of other strong tools. You can tag your pals in emails so they see it without having to forward it. You may then hold an email chat without the other person seeing it.

What do you dislike most about this product?

Front plays a crucial part in offering outstanding services. I had some issues at first, but after a time, I found it's simple and secure to use. I have no issues with some functionalities. It's fantastic, and I admire you because you're tough and get the job done. However, we feel that additional resources to process different sorts of files should be introduced to boost capacity. I am pleased with the structure for optimizing other areas, although these are only suggestions.

What recommendations would you give to someone considering this product?

I really suggest it since it has worked flawlessly and is a well-established product; I have had no issues with it. I appreciate your excellent service and assistance. I am delighted to recommend this strategy to other companies searching for an effective venue for solid relationships. Give it some time to get started, and it will improve your life.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Vanessa D.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

With Front communication is constant and effective

Likeliness to Recommend

9 / 10

What differentiates Front from other similar products?

We must maintain track of down payment correspondence, keep track of paperwork for files, and contact with clients, agents, lenders, civil service agencies, and other title businesses as a team. Front, in my opinion, is an advantage of having a smart platform that keeps track of everything and offers us flexibility over how we organize the findings of our troubleshooting. It enabled the agent and the user to keep an extraordinary support in order to maintain a solid connection, perfect for an effective solution to the user's problem, it is similar to a messaging system but a highly functional program, the tools achieve their mission by replyi

What is your favorite aspect of this product?

I appreciate the system since it keeps the user and technical help in continual communication to provide answers and fluidity in providing good support. I'm pleased since the tools worked and the results have been satisfactory thus far. Personally, I like the file organization choices. I appreciate how I can see an alphabetical list of all my files in color on the left, and how I can keep the names of those files private or share them with my colleagues. I can label, color coordinate, and sub-label each email, and I can even set up rules to send incoming emails to a pre-defined file.

What do you dislike most about this product?

I don't have any issues in this regard or with the system's use; however, it works very well and I like it because it is demanding and meets the objective; however, we believe that other tools can be added to manage other types of files to improve capacity and optimize other areas; I'm happy with the system, but they are recommendations.

What recommendations would you give to someone considering this product?

I highly suggest it since it worked extremely well and it still works fantastically well, I don't have any difficulties, and it optimizes the most difficult area of customer care, which is excellent.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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