Front

What differentiates Front from other similar products?

We must maintain track of down payment correspondence, keep track of paperwork for files, and contact with clients, agents, lenders, civil service agencies, and other title businesses as a team. Front, in my opinion, is an advantage of having a smart platform that keeps track of everything and offers us flexibility over how we organize the findings of our troubleshooting. It enabled the agent and the user to keep an extraordinary support in order to maintain a solid connection, perfect for an effective solution to the user's problem, it is similar to a messaging system but a highly functional program, the tools achieve their mission by replyi

What is your favorite aspect of this product?

I appreciate the system since it keeps the user and technical help in continual communication to provide answers and fluidity in providing good support. I'm pleased since the tools worked and the results have been satisfactory thus far. Personally, I like the file organization choices. I appreciate how I can see an alphabetical list of all my files in color on the left, and how I can keep the names of those files private or share them with my colleagues. I can label, color coordinate, and sub-label each email, and I can even set up rules to send incoming emails to a pre-defined file.

What do you dislike most about this product?

I don't have any issues in this regard or with the system's use; however, it works very well and I like it because it is demanding and meets the objective; however, we believe that other tools can be added to manage other types of files to improve capacity and optimize other areas; I'm happy with the system, but they are recommendations.

What recommendations would you give to someone considering this product?

I highly suggest it since it worked extremely well and it still works fantastically well, I don't have any difficulties, and it optimizes the most difficult area of customer care, which is excellent.

What differentiates Front from other similar products?

When choosing to use Front the main reason was that it offered integrations with channels that other tools at the time did not such as Facebook page messenger, we were able to integrate customer support channels easily across lots of regions to support multiple languages.

What is your favorite aspect of this product?

Set up and management of agents was super simple and easy, setting up collaborative folders for different teams to work on and ability to see team activity.

What do you dislike most about this product?

Didn't integrate easily with out Customer database initially, was hard to sync up with multiple data sources e.g Salesforce and Django. This meant we couldn't track all customer related sales and data easily at the time and had to send teams elsewhere to find specific information about an inbound query v being able to access within the tool.

What recommendations would you give to someone considering this product?

For the price and the features it is a good option, however, there are more established CRM products out there that have a lot more features out of the box which are more expensive.

What differentiates Front from other similar products?

We had a QB system where just one person organized the inbox and distributed emails across the team, therefore our major issue was that we were overloaded with emails. The round-robin/load balancing feature of FRONT has been employed to send messages straight to the required coordinators for quicker follow-up. I frequently follow up with individuals who don't answer, and being able to tag some emails with critical remarks or have a mechanism in the app that alerts me when I need to do so makes it possible for me to do so even more quickly.

What is your favorite aspect of this product?

Our team's ability to manage our shared mailbox has been made possible via Front. Our staff frequently receives several messages per hour, and FRONT enables us to assign messages to specific individuals and guarantee prompt follow-ups. Utilizing templates allowed us to respond to client requests faster and more consistently. The "snooze" and "archive" capabilities are the most practical ones that I haven't yet discovered on any other platform. This greatly aids in time management since you can schedule when you want to follow up on an unanswered email or go back to a customer instead of just forgetting about it.

What do you dislike most about this product?

When you snooze responses and then try to find them in the snooze tab, they're ordered by the oldest date they're open, not when the other person sent them. The calendar/meeting feature is an area where FRONT can continue to develop. What is exciting is that they are currently working and giving valuable updates on a regular basis.

What recommendations would you give to someone considering this product?

I'll let you know to use this software to manage emails if you're thinking about doing so. It has a significant positive influence on my daily responsibilities and was one of the finest choices our organization has ever made to raise the caliber of our work. Since I've started using it, I've been actively educating all of my coworkers and friends about the advantages of Front, and I would advise them to take the time to view an online demo and get in touch with the sales staff for additional details. They were able to offer valuable advice and even additional references that helped with discussions and observing how businesses utilize Front.