What is Front?
Front is a hub for all things customer communication. Front combines the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.
Company Details
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90 Likeliness to Recommend
1
Since last award
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+98 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Front?
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Intelligent Search
Customer Service Knowledge Management
Contact Center Integration
Analytics and Reporting
Customer Self Service Capabilities
Customer Service Workflow Management
Customer Community Management
Multi Channel Support
Mobile Customer Care
Vendor Capability Ratings
Ease of Implementation
Ease of Data Integration
Business Value Created
Quality of Features
Usability and Intuitiveness
Availability and Quality of Training
Product Strategy and Rate of Improvement
Breadth of Features
Ease of IT Administration
Ease of Customization
Vendor Support
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Front Reviews
Yolanda Q.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Dec 2022
Awesome for collaborating with your colleagues.
Likeliness to Recommend
What differentiates Front from other similar products?
We're cooperating more frequently by sharing and assigning tasks, and we're saving time by reusing each other's templates. We're dealing with interminable email forwarding and unpleasant responses. Sharing draft emails makes emails much more professional, and it keeps everyone informed about the progress of the conversation. Finally, if you attempted to connect a Picture, you had to first push the button and then locate the image. When I try to include a picture into a document, it ALWAYS ends up in the Type Section.
What is your favorite aspect of this product?
Message templates, colleague tagging, and draft sharing enable me to cooperate in my workflow swiftly and effortlessly. I prefer being able to communicate with my team via email, whether it's to plan a response, share a draft, or reach out to the best person to leave a response. I don't have to forward an email to someone in order for them to see the complete conversation. I just tag them, and they may view all of the information, contribute to the composition of an answer, or skip to the answer themselves. It also saves you the trouble of tagging someone in Slack to have them respond to an email.
What do you dislike most about this product?
Integrations with Zoom/Teams and calendar linkages occasionally fail. I occasionally lose track of whether anything was said in the team conversation or in Front. When I try to connect a file, it appears in the type area after I drop it. It's extremely irritating.
What recommendations would you give to someone considering this product?
Engage the entire organization to make the most of the opportunity and cooperate with all of your cross-functional partners. Front is ideal for collaborating on sending crucial emails to individuals outside your organization, exchanging emails with your whole team, and allowing other people to remain up to date on conversations without constant forwarding or cc-ing.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Gregory A.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Dec 2022
Very customizable and allows us to work together.
Likeliness to Recommend
What differentiates Front from other similar products?
With Front, I can work considerably faster and always keep track of emails. I can quickly see what has to be done. I can always make a correct answer since I can immediately confirm what I wrote to our previous contact. We can also work cooperatively. I can see who on the team has already dealt with an email. We can talk about it and exchange the drafts. The "send later" option has enabled me to complete assignments when I need to work late, but only send emails in the morning to avoid disturbing people who are not working.
What is your favorite aspect of this product?
Canned replies are quite convenient to utilize, especially with autocomplete areas. The regulations are simple and straightforward to implement. I really like the "contact" page since it shows me everything the contact has already sent as well as what we have sent to them. The option to tag other team members inside an email chain is my favorite feature of Front. If you need to ask your supervisor a question regarding an email you received, simply type "@" followed by their name. There's no need to "forward emails" and clutter your inbox because everything is in the same thread.
What do you dislike most about this product?
Because the search function does not filter out junk, I occasionally miss emails. It would be ideal if they could at least appear under the contact tab. That way, you can check whether someone says they wrote you earlier but your email went to spam.
What recommendations would you give to someone considering this product?
Do not be afraid to seek for assistance from the Front team; they will reply swiftly. It's pretty simple to use after you've got everything set up. With the regulations and everything, it may take some time, but you'll be able to link nearly anything to Front: Google Drive, Google Meet, your calendar, and Hubspot. Whereas some individuals prefer to send an email and get the job done, I strongly advise you to investigate your alternatives in Front. There are so many advantages to using this platform that you are missing out on numerous opportunities to save time if you do not experiment/explore.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Maria B.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2022
Excellent tool, easy to implement.
Likeliness to Recommend
What differentiates Front from other similar products?
Front improves team communication both internally and internationally. We utilize Front to refer to emails from customers, and we use the comment system to add any pertinent data to those emails. In addition, my process must be easily controlled, and every action and reaction done via my platform must be tracked. Overall productivity has increased, and I have a lot of work to do.
What is your favorite aspect of this product?
It allows me to arrange all of my visual aids in one location and provide the finest information to my staff. It's simple for me and my team members to collaborate, and this software has affected our extensive marketing efforts. My favorite aspect of Front is the support team's dedication to ensuring client satisfaction. They provide an excellent service, and my firm could not run without them. The comment system is by far one of the nicest features. This enables my staff to effortlessly collaborate with other departments and with one another.
What do you dislike most about this product?
I still believe there is space for interpretation, since the windshield dash appears bulky and I frequently missed a message due to the large instruments, but thanks to my cluster operating well.
What recommendations would you give to someone considering this product?
Please contact Customer Service. They will work one-on-one with your staff. In addition, make advantage of the Front website and classes to get the most out of Front. You may contact your consumers using a fantastic tool. I am confident that I will suggest that you use it to deliver the most accurate information to consumers. Online business is extremely beneficial regardless of the form of the product, but it is not required for B2B-type firms.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity