Front Logo Award Winner Product Badge
Front Logo Award Winner Product Badge
Front

Front

8.6 / 10
Category
Front
8.6 / 10

What is Front?

Front is a hub for all things customer communication. Front combines the simplicity of email with the intelligence of a CRM, so you can provide tailor-made service at scale. Front is a hub for customer communication that allows companies to offer tailor-made service at scale. Front looks and feels like your email inbox with a few very important differences: teammates collaborate in the same place where external messages are sent and received, and behind the scenes, robust workflows and integrations power the efficiency and insights typically found in a CRM.

Company Details


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Awards & Recognition

Front won the following awards in the Customer Service - Midmarket category

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Front Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Front.

89 Likeliness to Recommend

100 Plan to Renew

87 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+98 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Front?

0% Negative
3% Neutral
97% Positive

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 85

Customer Service Knowledge Management

90

Contact Center Integration

88

Intelligent Search

88

Analytics and Reporting

87

Customer Self Service Capabilities

86

Customer Service Workflow Management

84

Customer Community Management

84

Multi Channel Support

81

Mobile Customer Care

78

Vendor Capability Ratings

Average 86

Business Value Created

100

Ease of Customization

100

Ease of Implementation

100

Quality of Features

100

Availability and Quality of Training

98

Ease of Data Integration

98

Breadth of Features

97

Ease of IT Administration

97

Product Strategy and Rate of Improvement

97

Usability and Intuitiveness

97

Vendor Support

95

Front Reviews

Nathalie G.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Best email handler in the world. Perfect for teams

Likeliness to Recommend

10 / 10

What differentiates Front from other similar products?

Almost every month they are delivering new features. It is really easy to use, even create rules, inboxes and tags are so friendly that almost everyone can do it.

What is your favorite aspect of this product?

Their speed it's really good even superior to others emails handlers

What do you dislike most about this product?

The price may be a little bit high when we have a lot of licenses.

What recommendations would you give to someone considering this product?

If you can afford it it's a really good option. Especially for shared emails.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Maria J.

  • Role: Operations
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

The front is a very useful tool.

Likeliness to Recommend

9 / 10

What differentiates Front from other similar products?

My user experience tells me that Front is unquestionably a very helpful instrument. I can process claims and emails using this software, and I can tag my colleagues so they can see my professional accomplishments. It saves so much time that I appreciate that it handles message templates. It is the ideal fusion of Gmail and Messenger!

What is your favorite aspect of this product?

The front does precisely what it promises to do for you; it enables my team to maintain a personable approach with our clients rather than subjecting them to a faceless ticketing platform experience, as would have been the case had we chosen a platform like Zendesk, for instance. The front is simple and intuitive to use, which increases the efficiency of allocating emails within the team and gives everyone a good feeling of visibility. The analytics function in Front is also a major plus because it allows us to dig deeper into the workload we handle each month and makes it easier for us to spot trends with specific clients or areas.

What do you dislike most about this product?

It’s challenging because up until now, Front has provided us with nothing but excellent service. I wouldn’t call this a dislike, but it would be wonderful if analytics could be improved in the future to better reflect what I want to monitor. So it would be fantastic if the analytics tools had more flexibility.

What recommendations would you give to someone considering this product?

If you are part of a team and require access to an inbox, this is a fantastic platform to use. Particularly helpful is the function that enables users to send emails to themselves. I also like how you can tag emails, use the function, and know when the recipient has received your email.

Pros

  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Cons

  • Vendor Friendly Policies

Anonno I.

  • Role: Vendor Management
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2023

Extremely user-friendly, and easy reporting!

Likeliness to Recommend

10 / 10

What differentiates Front from other similar products?

User-friendly aspect. The mobile ap is also very intuitive.

What is your favorite aspect of this product?

I love how you can discuss client inquiries (via email) within the chat feature with your peers / counterparts and allow individuals to create drafts to decide which is the best response for the client situation.

What do you dislike most about this product?

I don't have too many things I dislike

What recommendations would you give to someone considering this product?

Allow the ability to create rules within the inbox easier.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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