What is Dynamics 365 Customer Insights?
Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time.
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Real user data aggregated to summarize the product performance and customer experience.
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81 Likeliness to Recommend
1
Since last award
90 Plan to Renew
1
Since last award
77 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dynamics 365 Customer Insights?
Pros
- Respectful
- Security Protects
- Helps Innovate
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Data Visualization
Real Time Workflow Automation
Audience Demographics
API Framework
Audience Segmentation
Conversion Analysis
Cross Channel Attribution Analysis
Predictive Analytics
Anomaly Detection
Customer Journey Modelling
Metadata Management
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Usability and Intuitiveness
Business Value Created
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Dynamics 365 Customer Insights Reviews
Christopher P.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Apr 2021
A solid product for your business needs.
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
It’s just better
What is your favorite aspect of this product?
Customization
What do you dislike most about this product?
Nothing, it is great
What recommendations would you give to someone considering this product?
Try it out on a free trial and make sure you can implement all your data points
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Mark M.
- Role: C-Level
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Apr 2021
Helps my business succeed-I'm very happy.
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
Essentially, it differs in the sheer breadth of components that it offers to the user. For a product this all-encompassing and useful, you'd almost expect it to be difficult to get used to and make regular use of. Thankfully, that is not the case at all.
What is your favorite aspect of this product?
All things considered, I like the fact that Microsoft has designed it to be so user friendly.
What do you dislike most about this product?
There's nothing that I honestly dislike about this product, apart from maybe the fact that it offers some elements that are a complete waste or are not being used to their full potential in a small business like mine. All in all, however, that's not a big deal.
What recommendations would you give to someone considering this product?
I would advise anyone considering this product to seriously consider it, if it seems to meet their needs. It's definitely worth the cost. I would also advise a potential buyer to truly read up on everything that the product has to offer, to ensure that if they do elect to go with the product they are ultimately using it to its full potential.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Brian T.
- Role: Operations
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Apr 2021
Easy to roll out due to the integration of other p
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
It seems to integrate well with what we already used and was cost-effective in rolling out. People seem to understand the products better. The data is easy to interpret as well. Seem to doubt it real time on a weekly basis helps
What is your favorite aspect of this product?
The ease of Collaborating with her other products
What do you dislike most about this product?
Every once in a while you’ll have an error having a rooster programs at times. Otherwise the product runs really well and have had no major issues
What recommendations would you give to someone considering this product?
Just take a look at the features of the product and really how will the ease of integrating it with your current products in relationship to the costs are. It’s a well-established company with great support that rolls out updates frequently.
Pros
- Efficient Service
- Respectful
- Helps Innovate
- Continually Improving Product