What is Dynamics 365 Customer Insights?
Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time.
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Real user data aggregated to summarize the product performance and customer experience.
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81 Likeliness to Recommend
1
Since last award
90 Plan to Renew
1
Since last award
77 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dynamics 365 Customer Insights?
Pros
- Respectful
- Security Protects
- Helps Innovate
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Data Visualization
Real Time Workflow Automation
Audience Demographics
API Framework
Audience Segmentation
Conversion Analysis
Cross Channel Attribution Analysis
Predictive Analytics
Anomaly Detection
Customer Journey Modelling
Metadata Management
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Usability and Intuitiveness
Business Value Created
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Dynamics 365 Customer Insights Reviews
Rose C.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2021
The best CRMs tool out there
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
UI is very plain and clear, consistent experience across all entities
What is your favorite aspect of this product?
Full integration with Outlook for emails and calendar.
What do you dislike most about this product?
Hard to manage users and permissions due to the many customizations available.
What recommendations would you give to someone considering this product?
I think that whether you are a start-up, small business, or large business, this software will work for you if you customize it to your specific needs. It is easy to use, and training is a breeze.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
JUAN CARLOS R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2021
the characteristics are as expected
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
By the support that MICROSOFT gives, it guarantees that it will work
What is your favorite aspect of this product?
sample data and predictability
What do you dislike most about this product?
I really don't know, it may be the commitment that must exist with the supplier company
What recommendations would you give to someone considering this product?
check your organization first, on budget and see through testing, if software is needed
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Saves Time
Michael R.
- Role: Information Technology
- Industry: Finance
- Involvement: Initial Implementation
Submitted Jan 2021
High-precision infrastructure
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
It has all the necessary tools to intelligently and functionally manage routine customer requests. The experience gained by both the person operating the software and the customer is formidable. Its truly comprehensive interface to work provides all panels within easy reach.
What is your favorite aspect of this product?
Microsoft Dynamics 365 customer service is a tool that is distinguished by its high functionality and quality for implementation in any kind of organization, whether large or small
What do you dislike most about this product?
Complaints about this service are fortunately none, the tool is quite extensive and provides the best experience when working. The only weakness that I have noticed but that has happened very rarely is that the software is slow to run, but the times this has happened have been very short, so it doesn't cause me any concern
What recommendations would you give to someone considering this product?
I definitely recommend this service for use in all kinds of businesses, as it is a fairly comprehensive system with everything needed to provide a high quality customer service experience, the software provides different price packages that are ideal for different usage needs
Pros
- Performance Enhancing
- Helps Innovate
- Continually Improving Product
- Reliable