What is Dynamics 365 Customer Insights?
Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time.
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Real user data aggregated to summarize the product performance and customer experience.
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81 Likeliness to Recommend
1
Since last award
90 Plan to Renew
1
Since last award
77 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dynamics 365 Customer Insights?
Pros
- Respectful
- Security Protects
- Helps Innovate
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Data Visualization
Real Time Workflow Automation
Audience Demographics
API Framework
Audience Segmentation
Conversion Analysis
Cross Channel Attribution Analysis
Predictive Analytics
Anomaly Detection
Customer Journey Modelling
Metadata Management
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Usability and Intuitiveness
Business Value Created
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Dynamics 365 Customer Insights Reviews
Nithin S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted May 2021
Better efficiency with optimized features
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
Easily trackable, analyze the tasks and growth and contains all database in one platform
What is your favorite aspect of this product?
Full integration for other Microsoft products and online excel editing is amazing. Integration with outlook for emails is very good feature
What do you dislike most about this product?
Entering data is tedious. Entering large amount of data is not easy. Sometimes, the processing time and saving seems to be slow
What recommendations would you give to someone considering this product?
Microsoft Dynamics is a great product to use for beginners as it has integration with other Microsoft products. It helps people stay organized and on track. It provides good amount of reports that can be customized
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Prateek A.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2021
An excellent way to improve customer engagements!
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
The Microsoft Dynamics 265 Customer Insights helps to reach a large and wide range of audiences and suggests ways to provide excellent insights into various customer engagement activities. It takes insights from data analysis on customer engagements and provides deep analytics and visualizations that help in improving customer satisfaction.
What is your favorite aspect of this product?
Some of the features are: 1) Great collaboration and interaction with various print and digital channels and social platforms such as WhatsApp, FB, etc. 2) High level of user security. 3) Built-in advanced Artificial Intelligence (AI) enabled deep insights and analytics. 4) Efficiently monitors case volumes, customer engagements, etc.
What do you dislike most about this product?
The subscription price is a big concern. Although Microsoft Dynamics 365 is a customized and personalized service to meet your on-demand business needs.
What recommendations would you give to someone considering this product?
Microsoft Dynamics 365 is no doubt an excellent service among other available solutions in the category. The company has also provided excellent customer service and support that provides almost real-time resolutions of all your issues. You can consider this if you want to improve your business process outcomes.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
- Role: Sales Marketing
- Industry: Transportation
- Involvement: End User of Application
Submitted Apr 2021
Easy to use
Likeliness to Recommend
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features