What is Dynamics 365 Customer Insights?
Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time.
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Real user data aggregated to summarize the product performance and customer experience.
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81 Likeliness to Recommend
1
Since last award
90 Plan to Renew
1
Since last award
77 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dynamics 365 Customer Insights?
Pros
- Respectful
- Security Protects
- Helps Innovate
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Data Visualization
Real Time Workflow Automation
Audience Demographics
API Framework
Audience Segmentation
Conversion Analysis
Cross Channel Attribution Analysis
Predictive Analytics
Anomaly Detection
Customer Journey Modelling
Metadata Management
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Usability and Intuitiveness
Business Value Created
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Dynamics 365 Customer Insights Reviews
Oluwatobiloba A.
- Role: Sales Marketing
- Industry: Media
- Involvement: End User of Application
Submitted May 2023
Clear customer insight is guaranteed.
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
Dynamics 365 Customer insight is sophisticated and very good in terms of it features, functionality, interface and customer service support.
What is your favorite aspect of this product?
The ability to gain overall insight on my client need and their data is the favourite aspect of this software for me. With this software i can adopt solutions to my client needs.in real time
What do you dislike most about this product?
This software is quite expensive for start-up businesses and small companies.
What recommendations would you give to someone considering this product?
I strongly recommend this product for customer insight. It has the exact features you need.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features
Tumininu A.
- Role: Operations
- Industry: Banking
- Involvement: End User of Application
Submitted Aug 2022
Amazing solution, extremely user friendly. Great!!
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
It's very unique and user friendly
What is your favorite aspect of this product?
Customer service dashboard
What do you dislike most about this product?
None for now
What recommendations would you give to someone considering this product?
Totally recommending the solution to friends and colleagues.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
eric c.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2022
It's Microsoft. Ehhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
It's the oldest running most established product like it.
What is your favorite aspect of this product?
It's well known.
What do you dislike most about this product?
It's not dependable.
What recommendations would you give to someone considering this product?
Eh.. you could probably do better but everyone knows Microsoft and it is the industry standard for this reason.
Pros
- Respectful
- Security Protects
Cons
- Slower Product Innovation
- Commodity Features
- Less Inspiring