What is Dynamics 365 Customer Insights?
Use an intuitive and flexible customer data platform (CDP) to unlock insights and power personalized customer experiences. Unify all your customer data across the full range of sources to get a single view of customers in real time.
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Real user data aggregated to summarize the product performance and customer experience.
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81 Likeliness to Recommend
1
Since last award
90 Plan to Renew
1
Since last award
77 Satisfaction of Cost Relative to Value
4
Since last award
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dynamics 365 Customer Insights?
Pros
- Respectful
- Security Protects
- Helps Innovate
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Data Visualization
Real Time Workflow Automation
Audience Demographics
API Framework
Audience Segmentation
Conversion Analysis
Cross Channel Attribution Analysis
Predictive Analytics
Anomaly Detection
Customer Journey Modelling
Metadata Management
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Product Strategy and Rate of Improvement
Ease of Data Integration
Ease of Customization
Usability and Intuitiveness
Business Value Created
Breadth of Features
Ease of IT Administration
Availability and Quality of Training
Vendor Support
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Dynamics 365 Customer Insights Reviews
Michele "Mickey" Y.
- Role: Sales Marketing
- Industry: Chemicals
- Involvement: End User of Application
Submitted Jun 2020
Easy to use. I don’t know about price as I’m not a
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
I don’t know. I haven’t tried other products with work.
What is your favorite aspect of this product?
Multiple people being able to access and update the same document simultaneously.
What do you dislike most about this product?
Limited data space
What recommendations would you give to someone considering this product?
Teams is also helpful
Pros
- Performance Enhancing
- Respectful
- Includes Product Enhancements
- Helps Innovate
Jena M.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2020
Fantastic product with great customer support
Likeliness to Recommend
What differentiates Dynamics 365 Customer Insights from other similar products?
The features we get for the money and Microsoft's top notch customer support.
What is your favorite aspect of this product?
The ease of use
What do you dislike most about this product?
It sometimes takes a while to load
What recommendations would you give to someone considering this product?
Go for it, you won't be disappointed.
Pros
- Performance Enhancing
- Enables Productivity
- Trustworthy
- Efficient Service
- Role: Consultant
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jun 2020
good price, good variety of features, easy to impl
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Efficient Service
Cons
- Commodity Features
- Less Effective Service
- Vendor Friendly Policies