ZoomInfo Technologies Inc

Chorus.ai

8.2 /10

What is Chorus.ai?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

Company Details

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Awards & Recognition

Chorus.ai won the following awards in the Sales Coaching category

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2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

0 Top Rated Features

2023

Chorus.ai Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus.ai.

90 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus.ai?

0% Negative

8% Neutral

92% Positive

Pros

Respectful
Acts with Integrity
Trustworthy
Reliable

Feature Ratings

Average 79

Application Integration

Custom Scorecard Templates

Dashboards, Analytics and Reporting

Coaching Records

Collaboration

Call Ingestion

Gamification

LMS Integration

Video Practice

AI Feedback

Coaching Notes

Vendor Capability Ratings

Average 78

Ease of IT Administration

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Also Featured in...

Conversation Intelligence

Score 8.6

View Chorus.ai in this category (opens in a new tab)

Chorus.ai Reviews

Nibu T.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2022

Great insights - but involves a lot of grunt work.

Likeliness to Recommend

8 /10

What differentiates Chorus.ai from other similar products?

It's not very intuitive - the new UI made it worse. One has to figure things out. Even then, there are challenges. Now considering that different stakeholders who use it, you'd expect periodic training, etc.

What is your favorite aspect of this product?

Ability to create and share snippets... and also find out (get notifications) when someone listens to it.

What do you dislike most about this product?

The transcription is off by miles very often. Mobile app is a pain to use. Needs a lot of usability testing and research. When you go to full screen mode for example, you lose the skip ahead function. You have to minimize and then skip - EVERY time.

What recommendations would you give to someone considering this product?

Better customer support. If I face an issue, it's not an easy task to get a satisfactory response

Pros

Respectful
Acts with Integrity
Helps Innovate
Continually Improving Product

Cons

Less Efficient Service
Less Effective Service
Less Reliable

Tanner W.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Never let the details slip through the cracks!

Likeliness to Recommend

9 /10

What differentiates Chorus.ai from other similar products?

Only evaluated Gong and Chorus and they seem roughly on par.j

What is your favorite aspect of this product?

The confidence it brings in having all calls recorded and not letting details fall through the cracks

What do you dislike most about this product?

The "call being recorded" warning up front is a little much.

What recommendations would you give to someone considering this product?

Make sure leadership is bought in on the coaching element. Chorus is great to have a record of all calls, but I feel like the real power comes from creating a culture of reviewing those calls together and learning from them.

Pros

Reliable
Altruistic
Transparent
Friendly Negotiation

Hadar Z.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Likeliness to Recommend

10 /10

What differentiates Chorus.ai from other similar products?

didn't try other products yet

What is your favorite aspect of this product?

It made it so easy for me to learn from sales calls, easy to use and super intuitive Thr

What do you dislike most about this product?

The transcription sometimes off but not much in general

What recommendations would you give to someone considering this product?

You should try it! thank me later

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Chorus.ai

What is Chorus.ai?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Chorus.ai Ratings

90 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Chorus.ai?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Custom Scorecard Templates Ability to customize templates based on organizational KPIs, activities and objectives.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Coaching Records Centralized view of all evaluations, ratings, feedback by user.

Collaboration Able to share feedback, calls or videos with other individuals within the organization and allow peers to give feedback.

Call Ingestion The platform can record or import sales calls from multiple channels i.e. phone, conference services, meeting platforms like Teams, WebEx or Zoom.

Gamification Create and track sales contents or competitions, badges, live leaderboards and SPIFFs to drive behavioural change.

LMS Integration Provides full LMS capabilities by either being SCORM-compliant (integration with an existing on premise LMS) or by providing SaaS-based LMS capabilities.

Video Practice Sales teams can record a video response, creating a practice environment for individuals to handle objections, role play etc.

AI Feedback Software is able to listen to calls and evaluate based on clarity, pace, sentence length, questions asked etc. to provide insights and score objectively.

Coaching Notes The solution allows managers to provide comments and feedback on calls, pitch practices etc. and to assign a score based on predefined scorecard.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversation Intelligence

Chorus.ai Reviews

Nibu T.

Great insights - but involves a lot of grunt work.

Likeliness to Recommend

Pros

Cons

Tanner W.

Never let the details slip through the cracks!

Likeliness to Recommend

Pros

Hadar Z.

Likeliness to Recommend

Pros

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1
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Feature Ratings

Application Integration

Custom Scorecard Templates

Dashboards, Analytics and Reporting

Coaching Records

Collaboration

Call Ingestion

Gamification

LMS Integration

Video Practice

AI Feedback

Coaching Notes

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Customization