ZoomInfo Technologies Inc

Chorus.ai

8.2 /10

What is Chorus.ai?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

Company Details

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Awards & Recognition

Chorus.ai won the following awards in the Sales Coaching category

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2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

0 Top Rated Features

2023

Chorus.ai Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus.ai.

90 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus.ai?

0% Negative

8% Neutral

92% Positive

Pros

Respectful
Acts with Integrity
Trustworthy
Reliable

Feature Ratings

Average 79

Application Integration

Custom Scorecard Templates

Dashboards, Analytics and Reporting

Coaching Records

Collaboration

Call Ingestion

Gamification

LMS Integration

Video Practice

AI Feedback

Coaching Notes

Vendor Capability Ratings

Average 78

Ease of IT Administration

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Also Featured in...

Conversation Intelligence

Score 8.6

View Chorus.ai in this category (opens in a new tab)

Chorus.ai Reviews

Shaun H.

Role: Operations
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2024

An amazing coaching tool!

Likeliness to Recommend

9 /10

What differentiates Chorus.ai from other similar products?

The integration with Zoominfo is key. You can remain under the Zoominfo ecosystem, manage one contract, manage one client services team, etc. The integration with Salesforce is great, and their developments with AI are improving.

What is your favorite aspect of this product?

My favorite aspect is how easy it is to admin, and how easy it is to navigate as an end user. The tool takes 0 FTEs to support from an administration perspective after you set it up. And our support team rarely needs to help end users with questions around how to use the platform. Its very intuitive to use.

What do you dislike most about this product?

Sometimes Chorus won't join the Zoom meeting if certain criteria isn't met. For example if the invite changes last minute, Chorus won't sync fast enough to then plan to join the rescheduled meeting. This can be frustrating as the only solution is to manually force Chorus to join the Zoom (which people rarely remember to do).

What recommendations would you give to someone considering this product?

Try before you buy! Reach out to them for a demo, they'll gladly accommodate. Make sure it meets your needs.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Effective Service

Maggie O.

Role: Sales Marketing
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2024

Helpful Tool for AE's

Likeliness to Recommend

9 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Adeetya U.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Reliable-User Friendly-Next thing in the market

Likeliness to Recommend

10 /10

What differentiates Chorus.ai from other similar products?

Adaptable-Reliable-AI

What is your favorite aspect of this product?

The product simply integrates with different internal products

What do you dislike most about this product?

Sometimes it lags

What recommendations would you give to someone considering this product?

Regular updates required

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Chorus.ai

What is Chorus.ai?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Chorus.ai Ratings

90 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Chorus.ai?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Custom Scorecard Templates Ability to customize templates based on organizational KPIs, activities and objectives.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Coaching Records Centralized view of all evaluations, ratings, feedback by user.

Collaboration Able to share feedback, calls or videos with other individuals within the organization and allow peers to give feedback.

Call Ingestion The platform can record or import sales calls from multiple channels i.e. phone, conference services, meeting platforms like Teams, WebEx or Zoom.

Gamification Create and track sales contents or competitions, badges, live leaderboards and SPIFFs to drive behavioural change.

LMS Integration Provides full LMS capabilities by either being SCORM-compliant (integration with an existing on premise LMS) or by providing SaaS-based LMS capabilities.

Video Practice Sales teams can record a video response, creating a practice environment for individuals to handle objections, role play etc.

AI Feedback Software is able to listen to calls and evaluate based on clarity, pace, sentence length, questions asked etc. to provide insights and score objectively.

Coaching Notes The solution allows managers to provide comments and feedback on calls, pitch practices etc. and to assign a score based on predefined scorecard.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversation Intelligence

Chorus.ai Reviews

Shaun H.

An amazing coaching tool!

Likeliness to Recommend

Pros

Maggie O.

Helpful Tool for AE's

Likeliness to Recommend

Pros

Adeetya U.

Reliable-User Friendly-Next thing in the market

Likeliness to Recommend

Pros

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Feature Ratings

Application Integration

Custom Scorecard Templates

Dashboards, Analytics and Reporting

Coaching Records

Collaboration

Call Ingestion

Gamification

LMS Integration

Video Practice

AI Feedback

Coaching Notes

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Customization