Chorus.ai

What differentiates Chorus.ai from other similar products?

With the chorus giving me insight into my recorded meetings, I can move through the sales process faster. Logs are great to review, and receiving an email that lists “next tasks” that I said I’d complete helps me stay in the meeting and take notes afterward.

What is your favorite aspect of this product?

I love being able to go back and access my previous recordings at any time. It is a lifesaver when I go back and send follow-up emails to my clients. Sometimes I don’t take my best notes during a call, so it’s nice to be able to quickly go through the recording and listen to anything I’ve missed. Customers also love getting these recordings to share with others on their team!

What do you dislike most about this product?

I don’t like that most of the time Chorus breaks at the end of the meeting. Sometimes the most valuable parts of the video are deleted/unprocessed. This can be because sometimes calls take a long time or start late, but it would be great if it recorded the entire meeting.

What recommendations would you give to someone considering this product?

When I started my new role as Business Account Manager, I wanted to see calls from my top performers to see how they were performing. The chorus is a great way to practice and watch a variety of calls with analytics and data to back it up. It also makes it easier to review calls with leads and allows me to listen to them better knowing that I can review them and take notes after our conversation.

What differentiates Chorus.ai from other similar products?

It clears up a number of business issues. As a corporation that is distributed in different locations, it allows training to be scalable and time efficient. You can quickly find keywords to listen to calls on specific topics, objections or steps in the sales process. Delegates and managers can use it to provide feedback to their peers or report directly without being present on a call. It's a great tool for sales reps to pick up on something they may have missed early in their conversation.

What is your favorite aspect of this product?

It's easy to share parts or snippets of calls via links that send to colleagues in your company. Chorus effectively tracks specific account or opportunity conversations, making it easy to find past conversations. I am fascinated that Chorus.ai simplifies the search for keywords in transcripts. Call transcripts are collected, so its search function is very valuable.

What do you dislike most about this product?

This can be a drawback of cleaning up an organization's own data, however, there were frequently duplicate opportunities/accounts, so calls could be separated within those duplicates depending on the label the rep gave the call.

What recommendations would you give to someone considering this product?

I find this tool to be ideal for evaluating yourself, especially if you are new to a company. It is annoying to listen to a recording of yourself, however, it is surprising how many things you will find when you go back to a call where you were just present. You start to become more aware of possible replacements for fillers or the length of questions. It helps with the person's communication and speech. Also, it's a great way to highlight the great conversations reps have and share them with the company. Sometimes reps are not good at communicating things themselves or fail to recognize that they have done something extraordinary,.

What differentiates Chorus.ai from other similar products?

Chorus.ai works great for recording and archiving meetings, so you can use it for everything from discovery calls to technical scoping calls and beyond. Chorus.ai is not a good fit for businesses or consumers that place a high value on privacy and discretion, although they do have the option to decline call recording before the session begins, which is convenient.

What is your favorite aspect of this product?

For our sales staff, this technology has been a real game-changer. Because we have the conversation or meeting recorded, we can quickly get to the most pertinent sections and get back to work. Higher-level patterns are also visible. Training new employees is facilitated more effectively as well. They record successful deals at the closure so they may evaluate them later and demonstrate routine procedure.

What do you dislike most about this product?

Certain inaccuracies in speaker identification and transcription are to be expected with any transcription tool; even so, I can usually make out who was speaking by listening to the original tape. For the sake of completeness in the analytics, it would be nice if the system could more precisely tag call elements like "engaging questions" and "risks," although this is a small quibble.

What recommendations would you give to someone considering this product?

I think it's a fantastic tool for learning how the body responds to different statements. The ability to view call metrics and identify problem areas was quite helpful. Nevertheless, I encountered issues with the transcribing skills, as words were frequently mixed up and the software failed to accurately recognize my voice.