ZoomInfo Technologies Inc

Chorus.ai

8.2 /10

What is Chorus.ai?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

Company Details

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Awards & Recognition

Chorus.ai won the following awards in the Sales Coaching category

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2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

0 Top Rated Features

2023

Chorus.ai Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus.ai.

90 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus.ai?

0% Negative

8% Neutral

92% Positive

Pros

Respectful
Acts with Integrity
Trustworthy
Reliable

Feature Ratings

Average 79

Application Integration

Custom Scorecard Templates

Dashboards, Analytics and Reporting

Coaching Records

Collaboration

Call Ingestion

Gamification

LMS Integration

Video Practice

AI Feedback

Coaching Notes

Vendor Capability Ratings

Average 78

Ease of IT Administration

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Also Featured in...

Conversation Intelligence

Score 8.6

View Chorus.ai in this category (opens in a new tab)

Chorus.ai Reviews

Verne S.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Great tool for learning!

Likeliness to Recommend

10 /10

What differentiates Chorus.ai from other similar products?

I haven't utilized similar products, so I'm not sure what differentiators there are.

What is your favorite aspect of this product?

I love being able to go back and listen to my previous calls and learn how I could have shared information better. It is also vital in the hand-off from new business to account management to ensure customer expectations are met.

What do you dislike most about this product?

This is not necessarily anything that Chorus can control, but it still seems to cause some pause for customers to feel comfortable having their calls recorded. A clearer understanding for a customer on why the call is being recorded would be helpful prior to starting the call.

What recommendations would you give to someone considering this product?

I would highly recommend this product to any org that has a sales hand-off process. It's very beneficial for post-sales teams to have a clear understanding of expectations and desired outcomes.

Pros

Performance Enhancing
Trustworthy
Efficient Service
Effective Service

John A.

Role: Sales Marketing
Industry: Technology
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Jul 2022

Easy to rollout, easy to use, works as advertised

Likeliness to Recommend

8 /10

What differentiates Chorus.ai from other similar products?

I have evaluated 2 other competitors and Chorus' ease of use is much further along than the competition.

What is your favorite aspect of this product?

Ease of deployment + ease of use

What do you dislike most about this product?

Sometimes the chorus bot drops off but it's rare.

What recommendations would you give to someone considering this product?

Do your due diligence but do not leave Chorus off your list of vendors to evaluate!

Pros

Trustworthy
Respectful
Acts with Integrity
Helps Innovate

Micah C.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

The best option, for a price

Likeliness to Recommend

8 /10

What differentiates Chorus.ai from other similar products?

Full-fledged insights for audio + video, intuitive trigger words, and good reporting / shareability.

What is your favorite aspect of this product?

The snippet feature for quick sharing

What do you dislike most about this product?

It doesn't do a great job of picking up the right video participant in recordings

What recommendations would you give to someone considering this product?

It's a worthwhile investment if you plan on using its full feature set (trigger words, coaching, etc.)

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Chorus.ai

What is Chorus.ai?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Chorus.ai Ratings

90 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Chorus.ai?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Custom Scorecard Templates Ability to customize templates based on organizational KPIs, activities and objectives.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Coaching Records Centralized view of all evaluations, ratings, feedback by user.

Collaboration Able to share feedback, calls or videos with other individuals within the organization and allow peers to give feedback.

Call Ingestion The platform can record or import sales calls from multiple channels i.e. phone, conference services, meeting platforms like Teams, WebEx or Zoom.

Gamification Create and track sales contents or competitions, badges, live leaderboards and SPIFFs to drive behavioural change.

LMS Integration Provides full LMS capabilities by either being SCORM-compliant (integration with an existing on premise LMS) or by providing SaaS-based LMS capabilities.

Video Practice Sales teams can record a video response, creating a practice environment for individuals to handle objections, role play etc.

AI Feedback Software is able to listen to calls and evaluate based on clarity, pace, sentence length, questions asked etc. to provide insights and score objectively.

Coaching Notes The solution allows managers to provide comments and feedback on calls, pitch practices etc. and to assign a score based on predefined scorecard.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversation Intelligence

Chorus.ai Reviews

Verne S.

Great tool for learning!

Likeliness to Recommend

Pros

John A.

Easy to rollout, easy to use, works as advertised

Likeliness to Recommend

Pros

Micah C.

The best option, for a price

Likeliness to Recommend

Pros

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Feature Ratings

Application Integration

Custom Scorecard Templates

Dashboards, Analytics and Reporting

Coaching Records

Collaboration

Call Ingestion

Gamification

LMS Integration

Video Practice

AI Feedback

Coaching Notes

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Customization