ZoomInfo Technologies Inc

Chorus.ai

8.2 /10

What is Chorus.ai?

Chorus was created to understand what influences conversation outcomes, and make it easy to learn from and influence the thousands of conversations your team has. Today, almost all of those conversations and the insights they contain are forgotten the second they end, except for the few notes captured in your CRM. We're changing that.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Chorus.ai won the following awards in the Sales Coaching category

Filter By

2023 Data Quadrant Gold Medalist

2023

1 Top Rated Capabilities

0 Top Rated Features

2023

Chorus.ai Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Chorus.ai.

90 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Chorus.ai?

0% Negative

8% Neutral

92% Positive

Pros

Respectful
Acts with Integrity
Trustworthy
Reliable

Feature Ratings

Average 79

Application Integration

Custom Scorecard Templates

Dashboards, Analytics and Reporting

Coaching Records

Collaboration

Call Ingestion

Gamification

LMS Integration

Video Practice

AI Feedback

Coaching Notes

Vendor Capability Ratings

Average 78

Ease of IT Administration

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Also Featured in...

Conversation Intelligence

Score 8.6

View Chorus.ai in this category (opens in a new tab)

Chorus.ai Reviews

Risheek K.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Seamless and handy!

Likeliness to Recommend

8 /10

What differentiates Chorus.ai from other similar products?

It plays a key role in building stronger relationship and also helps in market intelligence.

What is your favorite aspect of this product?

For my personal use, love the feature of auto recording and minutes of the meeting.

What do you dislike most about this product?

The AI based aspect of this tool has scope for improvement.

What recommendations would you give to someone considering this product?

They should definitely try it - maybe go for an initial pilot run to see it capabilities and then make an informed decision to see how much value it can add to their current system in place.

Pros

Caring
Helps Innovate
Reliable
Enables Productivity

Cons

Leverages Incumbent Status

Venkat N.

Role: Sales Marketing
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2022

Easy to use. Hassle free experience till now

Likeliness to Recommend

10 /10

What differentiates Chorus.ai from other similar products?

Consistency

What is your favorite aspect of this product?

Helps reflect back on calls

What do you dislike most about this product?

Chrorus fails to join meetings sometimes.

What recommendations would you give to someone considering this product?

Postive recommendation

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Kshitiz N.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2022

Necessary for any sales tam to constantly improve

Likeliness to Recommend

8 /10

What differentiates Chorus.ai from other similar products?

Accuracy of transcript and integration with applications is seamless

What is your favorite aspect of this product?

Team collaboration and Coaching

What do you dislike most about this product?

Pricing is on the higher side

What recommendations would you give to someone considering this product?

Try for cheaper options if you've just started adding sales stack platforms

Pros

Effective Service
Saves Time
Performance Enhancing
Enables Productivity

Cons

Less Generous

Chorus.ai

What is Chorus.ai?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Chorus.ai Ratings

90 Likeliness to Recommend

100 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Chorus.ai?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Custom Scorecard Templates Ability to customize templates based on organizational KPIs, activities and objectives.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Coaching Records Centralized view of all evaluations, ratings, feedback by user.

Collaboration Able to share feedback, calls or videos with other individuals within the organization and allow peers to give feedback.

Call Ingestion The platform can record or import sales calls from multiple channels i.e. phone, conference services, meeting platforms like Teams, WebEx or Zoom.

Gamification Create and track sales contents or competitions, badges, live leaderboards and SPIFFs to drive behavioural change.

LMS Integration Provides full LMS capabilities by either being SCORM-compliant (integration with an existing on premise LMS) or by providing SaaS-based LMS capabilities.

Video Practice Sales teams can record a video response, creating a practice environment for individuals to handle objections, role play etc.

AI Feedback Software is able to listen to calls and evaluate based on clarity, pace, sentence length, questions asked etc. to provide insights and score objectively.

Coaching Notes The solution allows managers to provide comments and feedback on calls, pitch practices etc. and to assign a score based on predefined scorecard.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversation Intelligence

Chorus.ai Reviews

Risheek K.

Seamless and handy!

Likeliness to Recommend

Pros

Cons

Venkat N.

Easy to use. Hassle free experience till now

Likeliness to Recommend

Pros

Kshitiz N.

Necessary for any sales tam to constantly improve

Likeliness to Recommend

Pros

Cons

Most Popular Chorus.ai Comparisons

Gong

Second Nature

Ambition

GO Platform by Allego

LevelEleven

MindTickle Sales Readiness Platform

1
Since last award

Feature Ratings

Application Integration

Custom Scorecard Templates

Dashboards, Analytics and Reporting

Coaching Records

Collaboration

Call Ingestion

Gamification

LMS Integration

Video Practice

AI Feedback

Coaching Notes

Vendor Capability Ratings

Ease of IT Administration

Business Value Created

Ease of Implementation

Breadth of Features

Quality of Features

Vendor Support

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Ease of Customization