Emotional Footprint Awards 2020

Benefits and Pension Administration


SoftwareReviews names Basys Benefits Administration, COBRAGuard, Gusto, PensionSoft, and Humanic Human Resource Management System as Benefits and Pension Administration Emotional Footprint Award Winners.


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Benefits and Pension Administration

Emotional Footprint Awards

SoftwareReviews Emotional Footprint Awards evaluate and rank products based on emotional response ratings from IT and business professionals. Using our Emotional Footprint methodology, we aggregate emotional footprint scores across 26 dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.

Emotional Footprint Awards are proudly founded in 100% user review data and are free of traditional “magical” components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

Read The In-Depth Report

See how each vendor stacks up across each of the 26 dimensions and our thorough evaluation of vendor capabilities, product features, and overall satisfaction.

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Measuring Emotional Footprint

Emotional Footprint is scored using our “Net Emotional Footprint” Index. This index tracks responses across 26 dimensions of emotional footprint that span 5 categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. Then, the following calculation is done across this index:

% of Positive Reviews - % of Negative Reviews

For clarity, the total percentage of positive, neutral, and negative ratings is shown for each vendor as well.

Emotional Footprint Leaders


Basys LLC

Basys Benefits Administration

Integrated solution suite to enable benefit plan administrators work more efficiently.

9.8

CX Score

CX
Score

+100

Net Emotional Footprint

Net Emotional
Footprint

95

Value Index

VALUE INDEX

0% Negative 100% Positive
Badge Winner
11Reviews

iTedium

COBRAGuard

The Most Affordable, Efficient and Comprehensive Solution for benefit-administration in the market.

9.7

CX Score

CX
Score

+99

Net Emotional Footprint

Net Emotional
Footprint

95

Value Index

VALUE INDEX

0% Negative 99% Positive
Badge Winner
14Reviews

Gusto

Gusto

With innovative technology, we make it easier for employees to enroll and for you to manage your benefits.

9.7

CX Score

CX
Score

+99

Net Emotional Footprint

Net Emotional
Footprint

94

Value Index

VALUE INDEX

0% Negative 99% Positive
Badge Winner
13Reviews

PensionSoft Corporation

PensionSoft

Efficiently manage your pension plans and offer real-time online benefit access to participants.

9.2

CX Score

CX
Score

+95

Net Emotional Footprint

Net Emotional
Footprint

89

Value Index

VALUE INDEX

0% Negative 95% Positive
Badge Winner
21Reviews

Humanic Design

Humanic Human Resource Management System

Humanic builds one of the most robust HR Management Systems available. Built around a complex relational database, it has the automation and workflow features required in today’s challenging work environments. Our software solutions can be installed locally or as Software-as-a-Service (SaaS). As organizations look for ways to consolidate, SaaS is a viable option that can decrease or eliminate client/server software installation and maintenance requirements.

8.8

CX Score

CX
Score

+88

Net Emotional Footprint

Net Emotional
Footprint

88

Value Index

VALUE INDEX

4% Negative 92% Positive
Badge Winner
10Reviews

Other Evaluated Vendors


PlanSource

PlanSource Benefits Administration

PlanSource automates processes, engage employees, maintain control of business processes, ensure compliance and keep an accurate record of benefits partners and transactions.

8.6

CX Score

CX
Score

+80

Net Emotional Footprint

Net Emotional
Footprint

92

Value Index

VALUE INDEX

9% Negative 90% Positive
11Reviews

Workday, Inc.

Workday Human Capital Management

Workday is a leading provider of enterprise cloud applications for finance and human resources. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world’s largest companies, educational institutions, and government agencies. Organizations ranging from medium-sized businesses to Fortune 50 enterprises have selected Workday.

8.2

CX Score

CX
Score

+85

Net Emotional Footprint

Net Emotional
Footprint

80

Value Index

VALUE INDEX

3% Negative 88% Positive
47Reviews

Paychex, Inc.

Paychex Employee Benefits

Paychex has HR solutions to fit the needs of any size business. From do-it-yourself payroll to human capital management, Paychex has exactly what you need to take your business where it needs to go.

8.1

CX Score

CX
Score

+77

Net Emotional Footprint

Net Emotional
Footprint

84

Value Index

VALUE INDEX

4% Negative 81% Positive
35Reviews

BambooHR

BambooHR

The online Human Resources Information System that makes time for the work meant to do. BambooHR guarantees your success when changing from spreadsheets to our HR software.

8.0

CX Score

CX
Score

+83

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

2% Negative 86% Positive
13Reviews

bswift LLC

bswift

bswift's innovative, highly configurable software delivers more bang for your buck than traditional outsourcing and ERP vendors that require costly installation, customization and development. And our best-in-class technology is backed by a dedicated team of benefits and health care experts who not only provide knowledgeable customer service, but also share industry insights, best practices, ideas and suggestions for making your benefits — and your business — work better.

7.8

CX Score

CX
Score

+75

Net Emotional Footprint

Net Emotional
Footprint

81

Value Index

VALUE INDEX

8% Negative 83% Positive
11Reviews

Ceridian

Ceridian Dayforce

Dayforce is a global human capital management (HCM) platform that transforms the employee experience. It unifies data from across the entire employee lifecycle to enable better decision-making at every level. Dayforce is a comprehensive cloud platform that combines HR, payroll, benefits, workforce management, and talent management in a single application. Our scalable platform is built with a single, flexible rules engine combined with real-time updates and calculations that help address complex regulatory requirements.

7.4

CX Score

CX
Score

+69

Net Emotional Footprint

Net Emotional
Footprint

79

Value Index

VALUE INDEX

10% Negative 79% Positive
46Reviews

Paylocity

Paylocity

Our all-in-one software platform gives HR pros a way to easily manage daily tasks in payroll, benefits, talent, and workforce management. But what makes us different is that our technology is backed by a culture that truly cares about our clients’ success. Providers will merely sell you a product. But a partner actually cares about you and your business. A partner takes the time to get to know you and understand your needs. We work with you to identify the best solutions that will benefit your business today, while paving the way to a better tomorrow. And tomorrow is all about your team. Let's go forward together.

7.3

CX Score

CX
Score

+68

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

7% Negative 74% Positive
16Reviews

ADP

ADP TotalSource

From easy recruiting tools to world-class, cost-effective benefits — plus great payroll and HR — ADP TotalSource® helps you accomplish more, faster. And you're supported by ADP experts through every decision and every question.

7.2

CX Score

CX
Score

+66

Net Emotional Footprint

Net Emotional
Footprint

77

Value Index

VALUE INDEX

11% Negative 77% Positive
78Reviews

Oracle

Oracle PeopleSoft BPA

Oracle's PeopleSoft applications are designed to address the most complex business requirements. They provide comprehensive business and industry solutions, enabling organizations to increase productivity, accelerate business performance, and provide a lower cost of ownership.

6.8

CX Score

CX
Score

+55

Net Emotional Footprint

Net Emotional
Footprint

78

Value Index

VALUE INDEX

15% Negative 69% Positive
31Reviews

For the full list of vendors in this space, click here.

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