Paychex Employee Benefits Logo
Paychex Employee Benefits Logo
Paychex, Inc.

Paychex Employee Benefits

6.7 /10
Category
Paychex Employee Benefits
6.7 /10

What is Paychex Employee Benefits?

Paychex has HR solutions to fit the needs of any size business. From do-it-yourself payroll to human capital management, Paychex has exactly what you need to take your business where it needs to go.

Company Details


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Awards & Recognition

Paychex Employee Benefits won the following awards in the Benefits Administration category

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Paychex Employee Benefits Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paychex Employee Benefits.

79 Likeliness to Recommend

1
Since last award

75 Plan to Renew

1
Since last award

77 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

+63 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paychex Employee Benefits?

7% Negative
15% Neutral
78% Positive

Pros

  • Reliable
  • Security Protects
  • Enables Productivity
  • Acts with Integrity

Cons

  • Under Delivered
  • Vendor's Interest First
  • Less Effective Service

Feature Ratings

Average 73

Regulatory Compliance

80

Contributions and Payment Tracking

75

Archiving and Reporting

74

Benefits Administration

74

User and Enrollment Management

73

Payroll Integration

73

Self Service Portal

70

Provider Management

66

Claims Management

66

Vendor Capability Ratings

Average 73

Business Value Created

77

Ease of IT Administration

72

Breadth of Features

71

Availability and Quality of Training

69

Ease of Implementation

66

Usability and Intuitiveness

66

Quality of Features

61

Vendor Support

58

Product Strategy and Rate of Improvement

57

Ease of Customization

55

Ease of Data Integration

53

Paychex Employee Benefits Reviews

  • Role: Human Resources
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Oct 2023

Easy to use, but a bit pricey

Likeliness to Recommend

5 /10

Pros

  • Respectful
  • Caring
  • Reliable
  • Performance Enhancing

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Wastes Time

Ian G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Product is middle of the road

Likeliness to Recommend

1 /10

What differentiates Paychex Employee Benefits from other similar products?

Comprehensive

What is your favorite aspect of this product?

The fact they have a portal to manage

What do you dislike most about this product?

The company it is attached to. As a small business I found Paychex support across the board to be atrocious.

What recommendations would you give to someone considering this product?

There are better products from better business out there.

Pros

  • Unique Features
  • Security Protects
  • Helps Innovate
  • Reliable

Cons

  • Less Efficient Service
  • Less Caring
  • Wastes Time

Amanda B.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Great and useful product!

Likeliness to Recommend

10 /10

What differentiates Paychex Employee Benefits from other similar products?

Their customer service is top notch. Far better than other companies in our experience.

What is your favorite aspect of this product?

The use of use. It is very user friendly.

What do you dislike most about this product?

So far we haven’t found something that doesn’t work for our company.

What recommendations would you give to someone considering this product?

Take your time with setup. It can be tedious.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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