Paychex Employee Benefits Logo
Paychex Employee Benefits Logo
Paychex, Inc.

Paychex Employee Benefits

Composite Score
6.5 /10
CX Score
6.4 /10
Category
Paychex Employee Benefits
6.5 /10

What is Paychex Employee Benefits?

Paychex has HR solutions to fit the needs of any size business. From do-it-yourself payroll to human capital management, Paychex has exactly what you need to take your business where it needs to go.

Company Details


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Awards & Recognition

Paychex Employee Benefits won the following awards in the Benefits Administration category

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Paychex Employee Benefits Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paychex Employee Benefits.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

1
Since last award

78 Plan to Renew

2
Since last award

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+65 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paychex Employee Benefits?

6% Negative
13% Neutral
81% Positive

Pros

  • Reliable
  • Acts with Integrity
  • Respectful
  • Trustworthy

Cons

  • Under Delivered
  • Vendor's Interest First
  • Less Inspiring

Feature Ratings

Average 75

Regulatory Compliance

81

Contributions and Payment Tracking

77

Payroll Integration

76

User and Enrollment Management

75

Archiving and Reporting

74

Benefits Administration

73

Self Service Portal

72

Provider Management

69

Claims Management

68

Vendor Capability Ratings

Average 75

Usability and Intuitiveness

81

Ease of Implementation

76

Breadth of Features

76

Ease of Data Integration

76

Business Value Created

75

Quality of Features

75

Ease of IT Administration

75

Vendor Support

73

Product Strategy and Rate of Improvement

72

Ease of Customization

71

Availability and Quality of Training

69

Paychex Employee Benefits Reviews

Ian G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Product is middle of the road

Likeliness to Recommend

1 /10

What differentiates Paychex Employee Benefits from other similar products?

Comprehensive

What is your favorite aspect of this product?

The fact they have a portal to manage

What do you dislike most about this product?

The company it is attached to. As a small business I found Paychex support across the board to be atrocious.

What recommendations would you give to someone considering this product?

There are better products from better business out there.

Pros

  • Unique Features
  • Security Protects
  • Helps Innovate
  • Reliable

Cons

  • Less Efficient Service
  • Less Caring
  • Wastes Time

Gaurav K.

  • Role: Finance
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Very user friendly product

Likeliness to Recommend

10 /10

What differentiates Paychex Employee Benefits from other similar products?

Very easy to use and implement for a small business.

What is your favorite aspect of this product?

Customizable and easy to make changes.

What do you dislike most about this product?

NA. I like it overall.

What recommendations would you give to someone considering this product?

Good for a small business. I have only three employees.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Sheila D.

  • Role: C-Level
  • Industry: Healthcare
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Oct 2023

A great product with a wide array of possibilities

Likeliness to Recommend

9 /10

What differentiates Paychex Employee Benefits from other similar products?

Easy to use and integrate.

What is your favorite aspect of this product?

Product support and customer service.

What do you dislike most about this product?

Very little is disliked but some aspects run slow at times.

What recommendations would you give to someone considering this product?

A solid platform for payroll, benefits and employee retention.

Pros

  • Enables Productivity
  • Trustworthy
  • Caring
  • Client Friendly Policies

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