Paychex Employee Benefits Logo
Paychex Employee Benefits Logo
Paychex, Inc.

Paychex Employee Benefits

Composite Score
6.5 /10
CX Score
6.4 /10
Category
Paychex Employee Benefits
6.5 /10

What is Paychex Employee Benefits?

Paychex has HR solutions to fit the needs of any size business. From do-it-yourself payroll to human capital management, Paychex has exactly what you need to take your business where it needs to go.

Company Details


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Awards & Recognition

Paychex Employee Benefits won the following awards in the Benefits Administration category

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Paychex Employee Benefits Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paychex Employee Benefits.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

1
Since last award

78 Plan to Renew

2
Since last award

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+65 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paychex Employee Benefits?

6% Negative
13% Neutral
81% Positive

Pros

  • Reliable
  • Acts with Integrity
  • Respectful
  • Trustworthy

Cons

  • Under Delivered
  • Vendor's Interest First
  • Less Inspiring

Feature Ratings

Average 75

Regulatory Compliance

81

Contributions and Payment Tracking

77

Payroll Integration

76

User and Enrollment Management

75

Archiving and Reporting

74

Benefits Administration

73

Self Service Portal

72

Provider Management

69

Claims Management

68

Vendor Capability Ratings

Average 75

Usability and Intuitiveness

81

Ease of Implementation

76

Breadth of Features

76

Ease of Data Integration

76

Business Value Created

75

Quality of Features

75

Ease of IT Administration

75

Vendor Support

73

Product Strategy and Rate of Improvement

72

Ease of Customization

71

Availability and Quality of Training

69

Paychex Employee Benefits Reviews

Mariana E.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Paychex for simple modest non-profit payroll

Likeliness to Recommend

10 /10

What differentiates Paychex Employee Benefits from other similar products?

We conserve time by not physically computing and processing worker and tax payments, and we improve records management, particularly for worker pre-tax and post-tax contributions and benefit choices.

What is your favorite aspect of this product?

Paychex is simple to utilize and can be easily administered by such an HR administrator. It is a fantastic bargain considering the cost and programme performance. I've experienced a number of payroll solutions, and Paychex Flex is the one which I wholeheartedly recommend.

What do you dislike most about this product?

Paychex is the no-frill system with minimal customization options. There really are, nevertheless, some solutions that, although not great, just are good enough.

What recommendations would you give to someone considering this product?

Help your staff's life simpler by gathering every one of these wonderful resources in one spot! It's well priced for it! Paychex is well suited for small, uncomplicated enterprises with simple payroll operations.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Caring

Helen D.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

This may be ideal for tiny enterprises.

Likeliness to Recommend

9 /10

What differentiates Paychex Employee Benefits from other similar products?

The capacity to update data is designed in such a way that I can implement the modifications myself. I don't even have to depend on somebody to finish and evaluate the modifications. We are just a tiny firm, thus there aren't many adjustments. I could envision having someone make the modifications in a greater organization. When requested, the representative corrected as required.

What is your favorite aspect of this product?

Paychex is simple to utilize and has its own protection processes in existence. There is no need to be concerned about a compromise. Professionals have indeed been ready to resolve issues in a timely manner. For almost a year, there have been no problems with automatic payments.

What do you dislike most about this product?

Once we originally established, its prompt services changed often. I was constantly notified, so there was never an issue, but once you start to understand one, they quit or are transferred. There's much else about constant turnover and staff changes. It leads me to wonder if people are paid decently, and why there is such a large staff turnover.

What recommendations would you give to someone considering this product?

It is a wonderful option if you don't have amazingly demands but still require the standard payroll functionality. It's a fantastic payroll solution! They come highly recommended by me.

Pros

  • Continually Improving Product
  • Trustworthy
  • Unique Features
  • Efficient Service

Staci H.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2021

Decent end-user experience

Likeliness to Recommend

9 /10

What differentiates Paychex Employee Benefits from other similar products?

visually appealing

What is your favorite aspect of this product?

large icons

What do you dislike most about this product?

timecards are in week-view only

What recommendations would you give to someone considering this product?

allow all timecards to be viewed for the entire pay period

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

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