Paychex Employee Benefits Logo
Paychex Employee Benefits Logo
Paychex, Inc.

Paychex Employee Benefits

Composite Score
6.5 /10
CX Score
6.4 /10
Category
Paychex Employee Benefits
6.5 /10

What is Paychex Employee Benefits?

Paychex has HR solutions to fit the needs of any size business. From do-it-yourself payroll to human capital management, Paychex has exactly what you need to take your business where it needs to go.

Company Details


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Awards & Recognition

Paychex Employee Benefits won the following awards in the Benefits Administration category

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Paychex Employee Benefits Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paychex Employee Benefits.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

1
Since last award

78 Plan to Renew

2
Since last award

76 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+65 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paychex Employee Benefits?

6% Negative
13% Neutral
81% Positive

Pros

  • Reliable
  • Acts with Integrity
  • Respectful
  • Trustworthy

Cons

  • Under Delivered
  • Vendor's Interest First
  • Less Inspiring

Feature Ratings

Average 75

Regulatory Compliance

81

Contributions and Payment Tracking

77

Payroll Integration

76

User and Enrollment Management

75

Archiving and Reporting

74

Benefits Administration

73

Self Service Portal

72

Provider Management

69

Claims Management

68

Vendor Capability Ratings

Average 75

Usability and Intuitiveness

81

Ease of Implementation

76

Breadth of Features

76

Ease of Data Integration

76

Business Value Created

75

Quality of Features

75

Ease of IT Administration

75

Vendor Support

73

Product Strategy and Rate of Improvement

72

Ease of Customization

71

Availability and Quality of Training

69

Paychex Employee Benefits Reviews

Amanda B.

  • Role: Finance
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Great and useful product!

Likeliness to Recommend

10 /10

What differentiates Paychex Employee Benefits from other similar products?

Their customer service is top notch. Far better than other companies in our experience.

What is your favorite aspect of this product?

The use of use. It is very user friendly.

What do you dislike most about this product?

So far we haven’t found something that doesn’t work for our company.

What recommendations would you give to someone considering this product?

Take your time with setup. It can be tedious.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Darcy J.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Works for payroll folks that have no benefit exper

Likeliness to Recommend

7 /10

What differentiates Paychex Employee Benefits from other similar products?

It is nice to have full 401k integration but our employee navigator platform is better

What is your favorite aspect of this product?

No 401k audits—they do it all

What do you dislike most about this product?

Doesn’t connect to our current benefits program and we have to go with Paychex when we already have the relationship elsewhere

What recommendations would you give to someone considering this product?

If you are just starting out and have a small group then maybe it’s good for your team. It’s hard to customize and if you’re a one person team then maybe it can save some time. Especially if benefits is not your expertise

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Cons

  • Slower Product Innovation
  • Less Effective Service
  • Less Efficient Service

Bill H.

  • Role: C-Level
  • Industry: Not for Profit
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Product and concept is good. Execution was rough.

Likeliness to Recommend

8 /10

What differentiates Paychex Employee Benefits from other similar products?

I can’t answer this. Paychex is the first payroll service we have used.

What is your favorite aspect of this product?

Time and attendance and flex integration along with PTO

What do you dislike most about this product?

Poor communication on process and challenges.

What recommendations would you give to someone considering this product?

Ask lots of questions.

Pros

  • Friendly Negotiation
  • Trustworthy
  • Inspires Innovation
  • Fair

Cons

  • Under Delivered
  • Less Effective Service
  • Vendor's Interest First

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