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Gusto Logo Award Winner Product Badge
Gusto

Gusto

8.9 /10
Category
Gusto
8.9 /10

What is Gusto?

With innovative technology, we make it easier for employees to enroll and for you to manage your benefits.

Company Details


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Awards & Recognition

Gusto won the following awards in the Human Capital Management - Midmarket category

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

93 Likeliness to Recommend

98 Plan to Renew

90 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

4% Negative
3% Neutral
93% Positive

Pros

  • Continually Improving Product
  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity

Feature Ratings

Average 88

Payroll Administration

91

Position Management

91

Talent Management

90

Performance Management

90

Workforce Planning

88

Time and Attendance

87

Employee Record

87

Benefits Administration

85

Learning and Development

84

Talent Acquisition

83

Vendor Capability Ratings

Average 88

Product Strategy and Rate of Improvement

97

Quality of Features

96

Usability and Intuitiveness

96

Ease of Data Integration

95

Ease of Implementation

93

Ease of IT Administration

93

Vendor Support

93

Ease of Customization

90

Breadth of Features

89

Availability and Quality of Training

87

Business Value Created

83

Gusto Reviews

Eileen S.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Great employee experience. Easy for end user

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

The employee have a better experience and the end user now has time to do other tasks

What is your favorite aspect of this product?

Paperless communication.

What do you dislike most about this product?

For me, the lack of permission to modify data. Gusto wants to validate so change requests must thru support. For a less seasoned user it is a good feature for control

What recommendations would you give to someone considering this product?

I feel their products are perfect for any company that wants to reduce work loads. I have used and declined the use of the benefit management. Also time management tools only benefit when time tracking is needed. I declined as all our employees are paid salary

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Emily O.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Easy to use, reliable, and a breath of fresh air

Likeliness to Recommend

9 /10

What differentiates Gusto from other similar products?

Pure ease of use and consideration for the user experience really sets Gusto apart. As an employee, I look forward to emails and messages from Gusto (I've never felt that way about an HRIS system before).

What is your favorite aspect of this product?

The payroll management, and how everything I need from HR ( time off, payroll, benefits, policies, etc.) are all in one place in an intuitive tool. Also love that Gusto allows charitable giving through their platform.

What do you dislike most about this product?

Nothing comes to mind!

What recommendations would you give to someone considering this product?

Compare Gusto's end user experience to others on the market. I doubt you'll find one that supercedes it.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Ijeoma O.

  • Role: Human Resources
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2023

Very user-friendly!

Likeliness to Recommend

10 /10

What differentiates Gusto from other similar products?

Price, caring nature of support, always being innovative and willing to negotiate pricing and plans

What is your favorite aspect of this product?

Very user friendly

What do you dislike most about this product?

Needs more customization with payroll. Ability to put automated deductions on second payroll of each month.

What recommendations would you give to someone considering this product?

Not everything is automated but Gusto is willing to hear recommendations for improvement.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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