Gusto
7.7 /10

What is Gusto?

With innovative technology, we make it easier for employees to enroll and for you to manage your benefits.

Company Details


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Awards & Recognition

Gusto won the following awards in the Benefits Administration category

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Gusto Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Gusto.

84 Likeliness to Recommend

89 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Gusto?

7% Negative
0% Neutral
93% Positive

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

Feature Ratings

Average 79

Payroll Integration

82

Benefits Administration

82

Self Service Portal

80

User and Enrollment Management

79

Regulatory Compliance

78

Contributions and Payment Tracking

78

Claims Management

77

Archiving and Reporting

76

Provider Management

74

Vendor Capability Ratings

Average 79

Business Value Created

91

Ease of Customization

91

Availability and Quality of Training

86

Breadth of Features

86

Ease of Data Integration

86

Ease of Implementation

86

Ease of IT Administration

86

Quality of Features

86

Product Strategy and Rate of Improvement

85

Usability and Intuitiveness

81

Vendor Support

79

Gusto Reviews

Jason C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2023

Making human resource management easier.

Likeliness to Recommend

9 /10

What differentiates Gusto from other similar products?

Great ease of use. Gusto's configuration and setup process is simple and fast. Support for payroll, billing and tax compliance.

What is your favorite aspect of this product?

The configuration and setup process is simple and fast. Additional integration with QuickBooks, Dropbox and Box.

What do you dislike most about this product?

Integration with QuickBooks is limited.

What recommendations would you give to someone considering this product?

Affordable pricing, reporting, and helpful financial tools to make tax and benefit administration easier.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Axelle B.

  • Role: Human Resources
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Help us easily manage personnel and incentives

Likeliness to Recommend

8 /10

What differentiates Gusto from other similar products?

The Gusto platform has proven to be an invaluable asset for my new business. We don't require a complex payroll system because our needs are modest.

What is your favorite aspect of this product?

Save us a ton of time and money by handling employee management, including salary, bonus, and tenure decisions, as well as comprehensive reporting on each staff member. User-friendly and straightforward interface that effectively manages personnel matters (including but not limited to: compensation, benefits, turnover, and retention) and provides assistance to clients.

What do you dislike most about this product?

Although we had no trouble picking up the program right away, nobody from Guston seemed eager to provide us with adequate training. We had to teach ourselves, which is great but could have benefited from more training materials.

What recommendations would you give to someone considering this product?

In sum, an excellent option for a medium-sized business. The fact that employees can download an app is Gusto's biggest feature.

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Jazmine D.

  • Role: Operations
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

User friendly people management and benefits admin

Likeliness to Recommend

9 /10

What differentiates Gusto from other similar products?

It’s very similar to Zenefits, but otherwise it is one of the most user friendly tools for small businesses looking to create operational efficiencies in their hiring, payroll, people management and benefits administration.

What is your favorite aspect of this product?

The simplicity and user friendly nature of the product makes it simple to onboard new hires and manage off boarding ex employees as well.

What do you dislike most about this product?

It can pose challenges when you have employees and offices in different states. More so as you close those offices as it has some issues reconciling that.

What recommendations would you give to someone considering this product?

Know what your primary needs are and start small. This is most effective is you start with the largest aspects and leverage moser features as you get more comfortable with the platform.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

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