What is Gusto?
With innovative technology, we make it easier for employees to enroll and for you to manage your benefits.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
89 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gusto?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Payroll Integration
Benefits Administration
Self Service Portal
User and Enrollment Management
Regulatory Compliance
Contributions and Payment Tracking
Claims Management
Archiving and Reporting
Provider Management
Vendor Capability Ratings
Business Value Created
Ease of Customization
Availability and Quality of Training
Breadth of Features
Ease of Data Integration
Ease of Implementation
Ease of IT Administration
Quality of Features
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Vendor Support
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Gusto Reviews
Jason C.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2023
Making human resource management easier.
Likeliness to Recommend
What differentiates Gusto from other similar products?
Great ease of use. Gusto's configuration and setup process is simple and fast. Support for payroll, billing and tax compliance.
What is your favorite aspect of this product?
The configuration and setup process is simple and fast. Additional integration with QuickBooks, Dropbox and Box.
What do you dislike most about this product?
Integration with QuickBooks is limited.
What recommendations would you give to someone considering this product?
Affordable pricing, reporting, and helpful financial tools to make tax and benefit administration easier.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Axelle B.
- Role: Human Resources
- Industry: Media
- Involvement: End User of Application
Submitted Apr 2023
Help us easily manage personnel and incentives
Likeliness to Recommend
What differentiates Gusto from other similar products?
The Gusto platform has proven to be an invaluable asset for my new business. We don't require a complex payroll system because our needs are modest.
What is your favorite aspect of this product?
Save us a ton of time and money by handling employee management, including salary, bonus, and tenure decisions, as well as comprehensive reporting on each staff member. User-friendly and straightforward interface that effectively manages personnel matters (including but not limited to: compensation, benefits, turnover, and retention) and provides assistance to clients.
What do you dislike most about this product?
Although we had no trouble picking up the program right away, nobody from Guston seemed eager to provide us with adequate training. We had to teach ourselves, which is great but could have benefited from more training materials.
What recommendations would you give to someone considering this product?
In sum, an excellent option for a medium-sized business. The fact that employees can download an app is Gusto's biggest feature.
Pros
- Enables Productivity
- Helps Innovate
- Reliable
- Performance Enhancing
Jazmine D.
- Role: Operations
- Industry: Entertainment
- Involvement: Business Leader or Manager
Submitted Apr 2023
User friendly people management and benefits admin
Likeliness to Recommend
What differentiates Gusto from other similar products?
It’s very similar to Zenefits, but otherwise it is one of the most user friendly tools for small businesses looking to create operational efficiencies in their hiring, payroll, people management and benefits administration.
What is your favorite aspect of this product?
The simplicity and user friendly nature of the product makes it simple to onboard new hires and manage off boarding ex employees as well.
What do you dislike most about this product?
It can pose challenges when you have employees and offices in different states. More so as you close those offices as it has some issues reconciling that.
What recommendations would you give to someone considering this product?
Know what your primary needs are and start small. This is most effective is you start with the largest aspects and leverage moser features as you get more comfortable with the platform.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service