What is Gusto?
With innovative technology, we make it easier for employees to enroll and for you to manage your benefits.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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84 Likeliness to Recommend
89 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Gusto?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Efficient Service
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Payroll Integration
Benefits Administration
Self Service Portal
User and Enrollment Management
Regulatory Compliance
Contributions and Payment Tracking
Claims Management
Archiving and Reporting
Provider Management
Vendor Capability Ratings
Usability and Intuitiveness
Quality of Features
Business Value Created
Ease of Data Integration
Ease of Implementation
Breadth of Features
Ease of IT Administration
Vendor Support
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
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Gusto Reviews
Allan Francisco J.
- Role: Human Resources
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Apr 2023
Good product, but lousy communication
Likeliness to Recommend
What differentiates Gusto from other similar products?
I am sure there are far better offerings.
What is your favorite aspect of this product?
Ease of use.
What do you dislike most about this product?
Their response whenever there are issues raised to them as to delay in salary. They always blame the client, instead of owning up the mistakes which clearly are theirs
What recommendations would you give to someone considering this product?
Be ready to be frustrated with their problem solving capabilities
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Less Fair
- Less Effective Service
- Wastes Time
Corie K.
- Role: C-Level
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Apr 2023
Easy to use. Good customer service. Modern UX.
Likeliness to Recommend
What differentiates Gusto from other similar products?
Ease of use
What is your favorite aspect of this product?
The UX is improved from what we were using previously. It is more modern and forward thinking.
What do you dislike most about this product?
Submitting expenses is a challenge. There is not an app for expenses and requires desktop use. It would be great to upload photos to an app right away to avoid losing track of them. Lack of international employee HR integration is also a challenge for us at times.
What recommendations would you give to someone considering this product?
If you do not do a lot of expense reporting from your mobile or rely on international employees HR integration this is a great option. We do have the need for both but not to the extent that prevents us from choosing Gusto.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
Alexa P.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Mar 2023
Gusto: Manage your payroll efficiently.
Likeliness to Recommend
What differentiates Gusto from other similar products?
Gusto offers a payroll platform that is easy to use for small businesses, offering an intuitive interface. Additionally, Gusto focuses on providing a unique experience and high-level customer support, something other payroll programs often don't. Finally, Gusto offers all the necessary tools to manage the company's payroll, including tax forms, payroll certificates and time tracking tools.
What is your favorite aspect of this product?
Its ease of use, is very intuitive, offers a variety of functions to manage payroll and taxes. Gusto easily integrates with other payroll systems, helping us save time and effort when processing payroll.
What do you dislike most about this product?
Lack of features, some advanced features such as vacation tracking or hours tracking are not available in Gusto.
What recommendations would you give to someone considering this product?
I would recommend Gusto to a recruiting consultant because it will help them manage their employee pay quickly and accurately. The software offers the right tools to help consultants with payroll, tax preparation and reporting. The software also offers compatibility with all major accounting systems, which means that consultants can easily integrate the software with their own accounting processes.
Pros
- Efficient Service
- Effective Service
- Helps Innovate
- Continually Improving Product