ADP TotalSource Logo
ADP TotalSource Logo
ADP

ADP TotalSource

7.5 / 10
Category
ADP TotalSource
7.5 / 10

What is ADP TotalSource?

From easy recruiting tools to world-class, cost-effective benefits — plus great payroll and HR — ADP TotalSource® helps you accomplish more, faster. And you're supported by ADP experts through every decision and every question.

Company Details


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Awards & Recognition

ADP TotalSource won the following awards in the Benefits Administration category

ADP TotalSource Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ADP TotalSource.

80 Likeliness to Recommend

91 Plan to Renew

77 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+74 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ADP TotalSource?

8% Negative
14% Neutral
78% Positive

Pros

  • Security Protects
  • Reliable
  • Trustworthy
  • Fair

Feature Ratings

Average 79

Self Service Portal

84

Regulatory Compliance

83

Payroll Integration

81

Contributions and Payment Tracking

78

Provider Management

78

Claims Management

77

User and Enrollment Management

76

Benefits Administration

76

Archiving and Reporting

76

Vendor Capability Ratings

Average 75

Ease of IT Administration

82

Vendor Support

79

Quality of Features

77

Availability and Quality of Training

72

Ease of Customization

72

Product Strategy and Rate of Improvement

72

Breadth of Features

70

Business Value Created

69

Ease of Implementation

67

Ease of Data Integration

66

Usability and Intuitiveness

65

ADP TotalSource Reviews

Nyasha C.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Good product but service delivery needs work

Likeliness to Recommend

6 / 10

What differentiates ADP TotalSource from other similar products?

ADP Total source has a range of services in one.

What is your favorite aspect of this product?

The payroll processing is easy and less training is needed unlike other similar products.

What do you dislike most about this product?

Service delivery is slow and needs work

What recommendations would you give to someone considering this product?

The product is good but needs extra work on service delivery and some features. I recommend you try the product maybe you'll tell a different story

Pros

  • Performance Enhancing
  • Caring
  • Trustworthy
  • Saves Time

Clara E.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Leading Provider, and for Good Reason

Likeliness to Recommend

8 / 10

What differentiates ADP TotalSource from other similar products?

The breadth of what end-users can do on their on and the amount of control is something I haven't come across in previous roles I've had at companies who use different software for this.

What is your favorite aspect of this product?

The Self-service aspect of enrollment and the help/guidance that ADP TotalSource provides for this.

What do you dislike most about this product?

I wish there were slightly more control over one-time or special pay periods and how the system handles this, as it's something I've had to struggle through with my HR department and ADP instead of just handling it myself.

What recommendations would you give to someone considering this product?

This is a great product with lots of features, organization, and self-service. If it's not overkill for your size organization, than it's a great one to consider.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Indira H.

  • Role: Human Resources
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Easy to learn & use

Likeliness to Recommend

9 / 10

What differentiates ADP TotalSource from other similar products?

Lots of capabilities

What is your favorite aspect of this product?

benefits integration

What do you dislike most about this product?

Challenge getting correct answers sometimes

What recommendations would you give to someone considering this product?

Take online classes w/ ADP

Pros

  • Security Protects
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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