What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
92 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Generous Negotitation
- Security Protects
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Lead and Contact Categorization
Lead Distribution
Prospect Tracking
Analytics and Reporting
Data Ingestion and Interoperability
Interaction Planning
Omni-Channel Communication Tracking
Lead Generation
Lead Scoring
Mobile
Vendor Capability Ratings
Ease of Implementation
Ease of Customization
Breadth of Features
Quality of Features
Product Strategy and Rate of Improvement
Business Value Created
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
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Zoho CRM Reviews
Bhavi U.
- Role: Operations
- Industry: Education
- Involvement: Business Leader or Manager
Submitted Feb 2024
excellent software with multiple features
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
ZOHO is one of a kind CRM system which has multitude levels of features and integrations available at every stage of the customer journey.
What is your favorite aspect of this product?
I believe since it has various integrations and features for every business steps, it is a one stop solution for every enterprise
What do you dislike most about this product?
Nothing as such.
What recommendations would you give to someone considering this product?
It is an excellent product which has various services for every business need so it is cost saving and efficient for organisation usage as well within all teams.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Vishal S.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jan 2024
easy to use but free version is limited to 3 users
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
its cost effective and easy to use.
What is your favorite aspect of this product?
user friendly and best fit for small industry
What do you dislike most about this product?
no such dislikes but rebranding and white labelling features need to be included.
What recommendations would you give to someone considering this product?
It is recommended for small and medium size business who want to manage sales in limited budget.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Nikia S.
- Role: Human Resources
- Industry: Media
- Involvement: End User of Application
Submitted Jan 2024
There are few CRM solutions as simple as Zoho CRM
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
One of the greatest user-friendly customer relationship management systems that can automate mundane marketing and sales tasks is Zoho CRM. With the support of Zoho CRM. Zoho CRM is a great tool for managing client interactions. Zoho CRM stands apart from the competition because to its extensive integrations and lightning-fast customer service. Due to its user-friendliness, I make heavy use of this CRM solution.
What is your favorite aspect of this product?
That it is both simple to use and packed with useful functions for our company is a big plus in my book. Having used Zoho for nearly two years, we can confidently say that it is an excellent choice for anyone utilizing a customer relationship management system on a regular basis. We make heavy use of Zoho.
What do you dislike most about this product?
On occasion, you may find yourself unable to make a choice. Having to cope with numerous integrations, some of which may not be necessary. Your entire user experience might be ruined by that.
What recommendations would you give to someone considering this product?
Whether it's for sales or marketing purposes, Zoho's fantastic CRM helps businesses keep in touch with customers and automates processes. Living in a single echo system is the finest part about Zoho. In order to get things done, you won't need to open a bunch of different apps. The cherry on top is how well all of the Zoho products work together.
Pros
- Reliable
- Performance Enhancing
- Efficient Service
- Saves Time