What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
92 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Generous Negotitation
- Security Protects
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Lead and Contact Categorization
Lead Distribution
Analytics and Reporting
Prospect Tracking
Data Ingestion and Interoperability
Interaction Planning
Omni-Channel Communication Tracking
Lead Generation
Lead Scoring
Mobile
Vendor Capability Ratings
Ease of Implementation
Ease of Customization
Breadth of Features
Quality of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
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Zoho CRM Reviews
Julie S.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2024
My perspective on Zoho CRM.
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
What truly sets Zoho CRM apart from other Customer Relationship Management (CRM) tools is its extensive customization options. The platform allows us to tailor our CRM workflows, modules, and fields to align with our specific needs
What is your favorite aspect of this product?
Seamlessly connecting with other Zoho applications as well as third-party tools, the platform enhances collaboration across different departments within our agency. This interconnectedness significantly improves our workflow and ensures that data is consistently and accurately shared among relevant teams.
What do you dislike most about this product?
The reporting functionalities could be more robust. While the existing reporting tools provide essential insights, a more advanced analytics suite would be beneficial
What recommendations would you give to someone considering this product?
Deploying Zoho CRM at The Social Shepherd has been a transformative experience, streamlining our client management and enhancing our overall efficiency. One of the standout features that I absolutely love is the user-friendly interface.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Renu S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2024
All in one!!
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
It provides top-notch features for managing customer relations, enabling comprehensive tracking of everything from one centralized location. It is truly customer-centric.
What is your favorite aspect of this product?
My favorite aspect is the interactive dashboards.
What do you dislike most about this product?
I have yet to encounter any aspects that I find displeasing.
What recommendations would you give to someone considering this product?
Highly recommended! I've also used Zoho People and Zoho Payroll, and they are equally impressive!
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Unique Features
Rene P.
- Role: C-Level
- Industry: Technology
- Involvement: Vendor Selection and Purchasing
Submitted Dec 2023
Great tool, but need to purchase an advanced plan
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Easy to customize
What is your favorite aspect of this product?
Pipeline view
What do you dislike most about this product?
Even if you are a small company, you must purchase an advanced plan to get things done.
What recommendations would you give to someone considering this product?
Define your process first before implementation.
Pros
- Efficient Service
- Effective Service
- Saves Time
- Reliable
Cons
- Slower Product Innovation
- Vendor Friendly Policies
- Vendor's Interest First