What is Zoho CRM?
Zoho CRM gives you a 360-degree view of your complete sales cycle and pipeline. Identify trends, spot opportunities, increase efficiency, and reduce costs with the right answers, right now.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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88 Likeliness to Recommend
1
Since last award
92 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoho CRM?
Pros
- Trustworthy
- Generous Negotitation
- Security Protects
- Reliable
Emotional Footprint
How to Read
Positive
Neutral
Negative
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Feature Ratings
Lead and Contact Categorization
Lead Distribution
Analytics and Reporting
Prospect Tracking
Data Ingestion and Interoperability
Interaction Planning
Omni-Channel Communication Tracking
Lead Generation
Lead Scoring
Mobile
Vendor Capability Ratings
Ease of Implementation
Ease of Customization
Breadth of Features
Quality of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Business Value Created
Availability and Quality of Training
Usability and Intuitiveness
Ease of Data Integration
Vendor Support
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Zoho CRM Reviews
Mohammad A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2021
Make your work easy
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
It is best and easy to use. It contains many features which makes our workload less and gives you a good work life. It maintains every information of person within the organization
What is your favorite aspect of this product?
Support is very good and effeort less work is taken up. Loved to work on this product.
What do you dislike most about this product?
As such i found nothing
What recommendations would you give to someone considering this product?
highly recommended and must go for this product
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Efficient Service
- Role: Information Technology
- Industry: Energy
- Involvement: IT Development, Integration, and Administration
Submitted Jul 2021
Hassle free lead generation with zoho
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Includes Product Enhancements
- Appreciates Incumbent Status
FARHAAN S.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2021
"Zoho CRM for Lead Management"
Likeliness to Recommend
What differentiates Zoho CRM from other similar products?
Zoho offers Wide range of Reports at a much lessor price as Compared to the other big names.
What is your favorite aspect of this product?
It Creates A entire a Sales process for you right from scratch. I Can track my Prospects and Send Email to them, follow up etc. I can even know whether they have opened my mail or Not. Interface is quite User friendly and highly Customizable.
What do you dislike most about this product?
Support team is good but it is not upto the Mark.
What recommendations would you give to someone considering this product?
Zoho CRM offers much values at a lesser price as compared to other CRM
Pros
- Enables Productivity
- Fair
- Helps Innovate
- Continually Improving Product